Immediate Opening in Dayton,OH,USA for a Assistant Front Office

Concord Hospitality is a respected and employee-focused hotel management company dedicated to delivering exceptional guest experiences through its diverse portfolio of upscale and select-service hotels. Known for fostering a culture built on its five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—Concord places strong emphasis on employee development, respectful work environments, and operational excellence. With a commitment to hiring and retaining the best associates in the hospitality industry, the company provides opportunities for career advancement, competitive wages, comprehensive benefits, and an engaging workplace culture where every team member feels valued and empowered to contribute. The Assistant Front Office Hourly Manager role at Concord Hospitality is a pivotal position centered on leading the front desk operations of the hotel. This role requires a proactive and service-oriented professional who thrives on engaging with guests and team members alike to deliver memorable hospitality experiences. As the front desk serves as the heart of hotel operations with the highest guest interaction, the Assistant Manager acts as a critical leader fostering a cohesive and motivated frontline team dedicated to meeting or exceeding brand and company standards. This leadership position supports the Front Office Manager in managing day-to-day front desk functions, ensuring guest satisfaction, adherence to procedures, and meeting financial and operational goals. The Assistant Manager will be responsible for training and motivating the front desk associates, managing scheduling and payroll tasks, enforcing safety and security protocols, and maintaining hotel appearance and standards. They will also serve as the manager on duty when required, acting decisively to resolve guest issues and maintain a positive, professional atmosphere. The role demands a high level of responsibility, excellent communication skills, and a genuine commitment to guest service excellence. Candidates should be comfortable leading by example, fostering teamwork, and managing multiple tasks in a fast-paced environment. Concord Hospitality offers a supportive culture where dedicated employees can grow their careers while enjoying a broad range of benefits including medical, dental, vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted stays at Concord hotels. In addition to focusing on guest-centric service, the Assistant Front Office Manager will monitor and enforce safety, security, and financial controls, ensuring all operations comply with local laws and brand policies. The ideal candidate values confidentiality, employee development, and quality standards as pillars for business success. Concord Hospitality’s Associate First policy shapes a work environment that encourages associates to realize their full potential while contributing positively to the guest experience and the hotel's overall reputation. If you possess a passion for hospitality, leadership abilities, a friendly and responsible disposition, and desire to be part of a dynamic team dedicated to hospitality excellence, this opportunity with Concord Hospitality is an excellent fit. Join a company that not only values its guests but invests deeply in its associates, promoting a culture of respect, learning, and fun.

• high school diploma or equivalent
• minimum 1 year of experience in front desk or hospitality role
• strong customer service orientation
• availability to work flexible hours including evenings, weekends, and holidays
• ability to communicate effectively with guests and staff
• basic computer proficiency
• knowledge of safety and security protocols
• reliable and punctual
• able to lead and motivate a team
• ability to resolve guest complaints efficiently