Immediate Opening in Burbank,CA,USA for a Operations Manager-Quick

Residence Inn by Marriott Los Angeles Burbank/Downtown is a part of Marriott International, a globally recognized hospitality company renowned for its commitment to exceptional guest experiences and employee development. Residence Inn specializes in accommodations designed for long-term travelers, blending spacious suites equipped with full kitchens with a warm, service-oriented atmosphere. This combination enables guests, whether visiting for business or leisure, to thrive in an environment that feels like a modern home away from home. Marriott International's portfolio of brands, including Residence Inn, is synonymous with quality, innovation, and a strong service culture, addressing the distinct needs of various traveler segments. Marriott International is dedicated to fostering a diverse and inclusive workplace where all associates can feel valued and empowered. The company actively supports equal opportunity employment and ensures compliance with legal standards, including non-discrimination and consideration of qualified applicants with criminal histories per applicable laws. This broad commitment to fairness extends to nurturing career growth opportunities within an inclusive global team. The position offered is a full-time Management role located at the Residence Inn by Marriott Los Angeles Burbank/Downtown, situated in the heart of Burbank, California. This role is bonus eligible with a competitive salary range of $27.50 to $34.62 per hour, complemented by a comprehensive benefits package that includes healthcare, a 401(k) plan with company match, life insurance, paid parental leave, and various wellness programs. The job summary for this role emphasizes supporting the successful execution of operations across multiple hotel departments, which may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Key responsibilities include managing staff, improving guest and employee satisfaction, and optimizing the financial performance of the department. A strong focus is placed on upholding standards and procedures, leading teams effectively, and assisting in achieving or surpassing property goals. In this leadership role, the candidate will translate organizational goals to their team, understand and communicate results related to guest and employee satisfaction, and foster an environment of enthusiasm and confidence. Responsibilities also involve supporting property-specific operation functions such as recovery plans and guest satisfaction monitoring. The candidate will proactively address employee and guest concerns with professionalism and courtesy, maintain communication about goals and results with staff, and conduct staff meetings and scheduling to align with occupancy goals. Further, the role requires managing and monitoring activities that directly impact the guest experience. This includes providing excellent customer service, being responsive to guest needs, and ensuring all team members meet hospitality standards. Supporting profitability through audits, key control programs, and understanding financial reports is also essential. Additionally, the position involves human resource activities such as interviewing candidates, collaborating on hiring decisions, and ensuring thorough orientation for new hires. This role is well-suited for individuals with a passion for hospitality, leadership, and continuous improvement within a dynamic hotel environment. Marriott International provides a supportive platform where associates can develop professionally while contributing to a culture centered on service excellence and guest satisfaction. The position offers not only a competitive salary and bonus potential but a chance to be part of an esteemed global brand committed to making a meaningful impact in the hospitality industry.

• High school diploma or GED
• four years experience in guest services, front desk, housekeeping, or related area
• or two-year degree in hotel and restaurant management, hospitality, business administration, or related major with two years experience
• strong leadership skills
• excellent communication abilities
• ability to work full time
• must be located in Burbank, California
• availability for bonus eligible management position