Housekeeping Manager - Conrad Indianapolis

Conrad Indianapolis is a prestigious and sophisticated luxury hotel located in the heart of downtown Indianapolis. As the city's first true luxury hotel and the only Forbes recommended hotel in the state, Conrad Indianapolis stands out as a beacon of opulence and excellence in hospitality. This 23-story tower boasts 247 elegantly appointed rooms, 15,000 square feet of versatile banquet space, and three distinguished food and beverage outlets, including The Capital Grille, Tastings - Wine Bar & Bistro, and an exemplary in-room dining service. The hotel caters to upscale travelers seeking refined comfort and exceptional service, making it a centerpiece of luxury accommodation in the region. The Housekeeping Manager role at Conrad Indianapolis is an outstanding career opportunity within a Fortune 500 company that prides itself on setting the gold standard for luxury hospitality worldwide. This full-time position offers the chance to grow and enhance your professional journey within the Hilton portfolio, a brand recognized for its innovation, quality, and leadership in the hospitality industry. The primary responsibility of the Housekeeping Manager is to manage the daily operations of the Housekeeping department, directly contributing to the hotel's commitment to delivering exceptional guest service and ensuring financial success. In this role, you will oversee the cleanliness, service, and quality standards of guest rooms, public spaces, restrooms, offices, and banquet or meeting rooms. You will ensure rooms are prepared efficiently and to the highest standards for guests, maintaining the impeccable reputation of Conrad Indianapolis. Additionally, you will manage budgeting, forecasting, cost control, and utilize Hilton's systems to optimize operations and profitability. A vital part of this role involves leading and developing team members through supervision, training, counseling, performance evaluations, and recognition to foster a motivated and high-performing housekeeping team. The role extends beyond operational duties; it includes conducting room inspections to maintain quality assurance, recruiting and interviewing new team members, facilitating policy and procedure implementation, and actively participating in meetings to align departmental goals with the hotel’s overall strategy. Experience within a hotel setting, particularly supervisory or management experience of at least two years, is essential. Familiarity with Hilton systems and understanding of luxury and Forbes standards is highly advantageous. Working at Conrad Indianapolis means being part of the broader Hilton family, a global leader in hospitality for nearly a century. Hilton’s commitment to quality and innovation has set it apart as a preferred employer and hospitality brand worldwide. Hilton's values—hospitality, integrity, leadership, teamwork, ownership, and operating with a sense of urgency—are at the core of the company culture, fostering workplace excellence and personal accountability. Employees at Conrad Indianapolis enjoy a wealth of benefits designed to support their overall wellbeing and professional development. Hilton offers innovative programs such as access to pay when needed through DailyPay, comprehensive medical insurance coverage, mental health resources including an Employee Assistance Program, generously allocated paid time off, a Go Hilton travel program with 100 nights of discounted travel, parental leave, debt-free education opportunities via partnerships with educational institutions, and robust retirement plans including a 401K with company match. Additionally, Hilton's employee stock purchase program (ESPP) provides the opportunity to buy shares at a 15 percent discount. This diverse and inclusive work environment also supports career growth, recognition programs, and resource groups, making it a rewarding and enriching place to build a hospitality career.

• Minimum of two years supervisory or management experience in a hotel setting
• Familiarity with Hilton systems and luxury Forbes standards advantageous
• Ability to manage daily operations of housekeeping department
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Must be able to conduct training and performance evaluations
• Ability to manage budgeting forecasting and cost control
• Must be highly organized and detail oriented