Housekeeping Manager

Highgate Hotels is a premier real estate investment and hospitality management company that has established itself as an innovator in the hospitality industry. With a dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly into Europe, Latin America, and the Caribbean. The company manages a global portfolio of properties with an aggregate asset value exceeding $20 billion and generates cumulative revenues surpassing $5 billion. Highgate's expertise covers every stage of the hospitality property lifecycle, including planning and development, recapitalization, and disposition. The company takes pride in its ability to create bespoke hotel brands and employs industry-leading proprietary revenue management tools to forecast market trends and maximize asset value. Supported by an executive team comprising some of the industry's most experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. The corporate offices are strategically located in London, New York, Dallas, and Seattle, facilitating global operations and support. The Housekeeping Manager role at Highgate Hotels, located in La Quinta Virginia Beach, VA, is a pivotal position responsible for overseeing the Housekeeping Department to ensure that guests receive exceptional service in a clean and safe environment. This role demands a leader who can efficiently manage department expenses while maximizing service quality levels throughout guest stays. The Housekeeping Manager's duties span a wide range of operational, supervisory, and administrative responsibilities, all aimed at sustaining the highest standards of cleanliness and guest satisfaction. Employees under this role are expected to maintain a friendly, attentive, and courteous approach towards guests, managers, and colleagues. This position requires the Housekeeping Manager to handle guest requests, complaints, and inquiries efficiently while motivating, coaching, and disciplining housekeeping personnel according to Highgate's Standard Operating Procedures (SOPs). The manager must ensure comprehensive training programs, compliance with safety regulations, and the execution of regular cleaning schedules including floor care and mattress flipping. The role also involves inventory management, maintaining equipment, and monitoring housekeeping supplies. The Housekeeping Manager supports the Director of Housekeeping with room inspections, including VIP accommodations, and oversees the management of the department’s communication systems such as pagers and radios. Additionally, the manager is responsible for staffing decisions, including conducting interviews and managing employee schedules in line with business forecasts and payroll budgets. They must ensure that all housekeeping areas – guest rooms, public areas, and back-of-house – meet Highgate's rigorous standards. The position demands active engagement in department meetings and training sessions, managing lost and found procedures, keeping security protocols, and contributing to positive guest service and audit scores. The role requires excellent multitasking abilities, strong communication skills, and an ability to solve problems proactively while fostering an open and collaborative work environment. This is a career-focused opportunity suited for professionals with a passion for hospitality and leadership in a dynamic hotel management environment.

• Bachelor's degree or equivalent experience
• Minimum 2 years of relevant supervisory experience
• Proficient in Microsoft Windows and office software
• Strong communication skills both verbal and written
• Ability to work long hours and occasionally perform medium physical work
• Strong organizational and multitasking abilities
• Ability to maintain professional demeanor and appearance
• Must attend all mandatory trainings and meetings
• Ability to handle guest and employee concerns with courtesy
• Committed to safety and operational compliance
• Ability to work flexible schedules including MOD coverage
• Effective problem-solving skills
• Ability to evaluate complex data and information