Housekeeper - $14 to $18 per HOUR

Courtyard Southwest in Abilene, TX, located at 4350 Ridgemont Dr., is part of a respected chain of hotels designed to offer a clean, friendly, and well-organized environment for guests. This hotel is focused on delivering exceptional hospitality experiences characterized by spotless cleanliness, high product consistency and quality, and a strong team-oriented culture. Courtyard Southwest prides itself on maintaining a safe and welcoming environment, ensuring that all guests enjoy comfort throughout their stay. The hotel's commitment to excellence is reflected in its core values emphasizing happy guests, impeccable cleanliness, consistent quality in service and products, and strong teamwork among staff members. These principles drive the overall guest experience and set the standard for operations within the hotel industry. The role of Housekeeper at Courtyard Southwest is essential to maintaining these high standards and ensuring guests leave with a positive impression of their stay. This full-time position requires a dedicated professional who can uphold the MCR Universal Role Standards by delivering outstanding cleanliness and customer service. The Housekeeper is responsible for preparing and cleaning guest rooms, public spaces, and hallways, which are maintained throughout the day to meet the highest hygiene and safety protocols. This role demands excellent attention to detail, teamwork, and a consistent ability to exceed guest expectations through hospitality and a friendly demeanor. Housekeepers at Courtyard Southwest engage in a variety of activities, including stocking room supplies and tools prior to cleaning shifts, maintaining a clean work environment, handling additional housekeeping projects on request, and actively participating in daily operational briefings. The position encourages a positive "can-do" attitude, effective communication skills, and the ability to work under pressure in a fast-paced environment. Courtyard Southwest values employees who can effectively collaborate with other team members to create a seamless and welcoming guest experience. This role provides opportunities to contribute directly to guest satisfaction scores and overall hotel performance ratings, which are regularly monitored through management spot checks and guest feedback. Courtyard Southwest emphasizes product consistency, meaning all cleaning checklists must be accurately completed each shift, with a flawless uniform standard upheld. Training and support are provided to empower housekeepers to achieve these goals and grow professionally within the hospitality industry. Overall, this position at Courtyard Southwest offers a rewarding career path for individuals passionate about customer service and hospitality excellence.

• Experience in a hospitality, service, consumer-facing franchise or related field preferred
• Can-do attitude
• Ability to follow guidelines
• Handle pace and pressure
• Listening, conflict resolution
• Communication skills
• Hospitality and guest service
• Age requirement of 18 years or older
• Willingness to work varied schedules including evenings, nights, weekends, and holidays
• Arrive and clock in on time for every shift
• Clock in/out for breaks at designated times
• Provide sufficient notice when calling out for a scheduled shift