Hotel Front Desk Manager

Atlantis Casino Resort Spa is a premier luxury resort and casino located in Reno, Nevada, known for its commitment to providing exceptional guest experiences and maintaining high standards in hospitality. Renowned for its vibrant casino floor, upscale accommodations, and array of amenities, Atlantis offers a unique blend of entertainment, relaxation, and world-class service. As a leading destination in the region, the resort prioritizes team member development and fosters a supportive working environment focused on recognition and appreciation. The resort's core values emphasize integrity, professionalism, and a dedication to exceeding guest expectations, contributing to its reputation as a top choice for travelers and gaming enthusiasts alike. The Hotel Front Desk Manager position at Atlantis Casino Resort Spa is a vital leadership role within the hotel operations team. This on-site position requires the manager to interface extensively with guests, team members, and vendors, ensuring seamless front desk operations that align with the resort's commitment to Four Diamond guest service standards. Reporting directly to the Hotel Manager, the Front Desk Manager is responsible for managing the performance of the front desk team, overseeing scheduling, training, coaching, and enforcing compliance with company policies and applicable employment laws. This role demands a high level of professionalism, personal awareness, and integrity, as well as the ability to handle confidential information appropriately. The manager plays a critical role in motivating and inspiring the front desk team to deliver exceptional service that enhances guest satisfaction and loyalty. With a dynamic work schedule that may include weekends and evenings, the Front Desk Manager must be adaptable and responsive to operational needs. Responsibilities include resolving guest complaints promptly, coordinating with other departments such as PBX, Reservations, VIP Services, and Housekeeping, and ensuring accurate completion of shift tasks according to Atlantis standards. The position also involves completing various reports and projects assigned by hotel management, reflecting a commitment to operational excellence and continuous improvement. This role requires not only hospitality expertise but also strong leadership and communication skills to manage a diverse team in a fast-paced and high-occupancy resort environment. The ideal candidate will have a minimum of two years of management experience in hotel front desk operations, be proficient in relevant software systems such as Infor and LMS, and possess the ability to analyze reports and manage hotel inventory and pricing effectively. Additionally, the position requires a Nevada Gaming Control Card and adherence to strict appearance standards that align with the resort's professional image. Atlantis Casino Resort Spa offers a comprehensive benefits package that underscores its commitment to employee well-being and career development. Benefits include medical, dental, and vision coverage, a 401K retirement plan with discretionary matching, tuition reimbursement for continuing education, paid vacation and holiday pay, weekly resort prizes, career development workshops, free daily meals, and opportunities for internal advancement. This role is ideal for individuals seeking a challenging and rewarding career in the hospitality industry, with the chance to contribute to a premier resort brand known for excellence and innovation.

• Must be at least 21 years of age
• Nevada Gaming Control Card required
• Minimum of 2 years experience in hotel front desk management at a high-occupancy resort
• Exceptional written and verbal communication skills
• Computer proficient with knowledge of Infor and LMS preferred
• Ability to read and analyze reports and guest folios
• Ability to manage hotel inventory and pricing in a fast-paced environment
• Adherence to all appearance standards including no visible tattoos, piercings, or unnatural hair colors