Hotel Front Desk Agent - Apply Now!

Crowne Plaza Riverside in Niagara Falls, NY is a renowned hotel hospitality establishment known for providing exceptional guest services and comfortable accommodations in a prime location. This hotel is part of the global InterContinental Hotels Group and is recognized for its welcoming atmosphere, modern amenities, and commitment to delivering outstanding guest experiences. Situated near the iconic Niagara Falls, Crowne Plaza Riverside attracts both leisure and business travelers looking for quality service and convenient access to the area's top attractions. It upholds a standard of excellence that makes it a preferred destination for visitors to the region. The hotel offers a vibrant work environment that values teamwork, professionalism, and personalized service, making it an excellent place for hospitality professionals to grow and thrive. The Front Desk Clerk role at Crowne Plaza Riverside is a part-time position that involves direct interaction with guests, ensuring their comfort and satisfaction throughout their stay. This position offers an hourly wage ranging from $17 to $19, depending on experience. The individual in this role will be responsible for managing front desk operations efficiently, providing warm greetings, assisting with guest inquiries, and facilitating smooth check-in and check-out processes. This position is foundational in shaping the guest experience by handling requests with courtesy and professionalism, coordinating with different hotel departments, and maintaining a neat lobby environment. The role requires excellent communication skills, a customer-oriented attitude, and a good understanding of hotel services and local area attractions. The hotel provides an array of employee benefits including paid time off, health, dental, and vision insurance, 401K with employer match, life and disability insurance, and employee discounts, ensuring a supportive and rewarding work environment for its staff. This position represents an excellent opportunity for entry-level candidates looking to build a career in the hospitality industry and gain valuable experience in hotel operations.

• High school diploma or equivalency
• At least one year of experience preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organization skills and attention to detail
• Familiarity with Niagara Falls area
• Ability to stand for prolonged periods
• Ability to lift up to 15 pounds