Hotel Assistant Manager - One Dalton Street, Boston

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company dedicated to providing exceptional guest experiences through a commitment to genuine service and world-class employee culture. With a reputation built on excellence, Four Seasons is powered by passionate individuals who strive to elevate themselves and others by fostering an environment of respect and collaboration. The company places a strong emphasis on creating lasting impressions for its guests, residents, and partners by treating everyone as they would want to be treated, ensuring that every interaction is meaningful and memorable. Located in the heart of Boston's Back Bay, Four Seasons Hotel One Dalton Street stands as a prestigious landmark with its striking glass skyscraper being the third tallest building in the city. This luxurious hotel offers 215 spacious guest rooms and suites with floor-to-ceiling windows that showcase spectacular views of Boston's cityscape, Charles River, Boston Harbor, and distant Berkshire Mountains. The hotel boasts top-tier amenities such as The Wellness Floor, an acclaimed urban spa; high-end dining options including the trendy brunch venue One+One and Trifecta, the restaurant and cocktail lounge known for its exquisite New England cuisine and cocktails; as well as expansive meeting and event spaces totaling over 10,000 square feet. Additionally, One Dalton houses 160 beautifully designed private residences, further underlining its stature as a luxury urban living experience. The opportunity at Four Seasons Hotel One Dalton Street Boston is to join a world-class team in a role that demands passion for hospitality and an acute attention to detail. The Front Desk Assistant Manager will play a vital leadership role within the Front Office team encompassing Front Desk, Guest Services, and Concierge operations. This role demands managing staff, overseeing daily operations related to guest arrivals, departures, billing, and ensuring superior service delivery with a focus on luxury standards. Responsibilities include staff recruitment, training and scheduling, conducting performance evaluations, and maintaining high standards of guest service and financial procedures. The Front Desk Assistant Manager will coordinate with Sales and Catering departments and optimize revenue through keen assessment of red date opportunities and upsell goals. Accountability and training within the team are crucial to maintaining and exceeding established benchmarks. The position also involves hands-on involvement in resolving guest-related issues, supporting concierge and door staff during peak times, and facilitating seamless guest experiences through customized services and efficient handling of logistics. This role requires individuals with prior supervisory experience in luxury hotel settings, excellent guest service and sales skills, and strong managerial capabilities. Proficiency with front office PMS systems and fluency in English are essential. Working at Four Seasons means becoming part of a supportive and inclusive workplace that values its employees and nurtures their growth. The company offers competitive salaries, comprehensive benefits, and a culture designed to empower employees to deliver exceptional guest experiences while fostering their professional development. Working at Four Seasons not only means being part of an esteemed hospitality brand but also contributing to a team that believes in the Golden Rule—treating others with respect and kindness. The company encourages applications from minorities, women, veterans, and individuals with disabilities, highlighting its commitment to diversity and inclusion. Visa sponsorship is not available for this position, and candidates must have legal authorization to work in the United States. If you are passionate about hospitality, thrive in a luxury environment, and wish to advance your career in an inspiring setting, the Front Desk Assistant Manager position at Four Seasons Hotel One Dalton Street Boston is an exceptional opportunity to join a highly respected brand and team focused on excellence and genuine heart.

• Must already be legally permitted to work in the United States
• College degree in hospitality preferred
• 2-3 years luxury hotel supervisory experience
• Computer literate
• Superior guest service and salesmanship skills
• Excellent analytical and organizational skills
• Detail oriented focus
• Proven leader
• Strong managerial and supervisory skills
• Experience with computers and knowledge of key front office PMS
• Reading, writing and oral proficiency in the English language