Host/Hostess - Black Marlin - Join Us Now!

The SERG Restaurant Group is a renowned hospitality company known for its commitment to delivering exceptional dining experiences that blend quality food, excellent service, and a welcoming atmosphere. Established with a strong focus on guest satisfaction, SERG Restaurant Group comprises a collection of distinguished restaurants that cater to a diverse clientele seeking memorable culinary moments. Each location within the group prides itself on maintaining high standards of service and ambiance, designed to enhance every aspect of the guest's visit. The group values responsiveness, friendliness, and professionalism in its staff, fostering an environment where guests feel valued from the moment they step through the door. As part of this esteemed establishment, the role of a Host/Hostess is pivotal in creating the first and lasting impression for every patron. This position requires someone who is not only friendly and approachable but also highly organized and attentive to detail. The Host/Hostess is responsible for welcoming guests warmly, managing seating arrangements efficiently, and ensuring smooth communication between guests and the restaurant staff. This role is essential in promoting the mission of the SERG Restaurant Group by upholding its standards of hospitality and ensuring every guest enjoys a seamless dining experience. In this role, you will greet guests promptly with a warm welcome and guide them to their tables based on their preferences and party size, ensuring an equitable seating rotation that supports the serving staff. You will provide menus, introduce guests to their servers, and manage wait times effectively during peak periods. Your interaction with guests extends beyond seating as you check in to ensure satisfaction, handle inquiries over the phone, and maintain ongoing communication with the kitchen, management, and service teams to address any concerns promptly. Further responsibilities include assisting in receiving and recording dining reservations, maintaining cleanliness and stock in restrooms, and relaying accurate messages between staff members. You will also support the team by filling in for colleagues when necessary, contributing to the preparation and serving of food and beverages, and managing cash register operations for take-out orders. This multifaceted role demands excellent interpersonal skills, a hospitality-driven mindset, and the ability to multitask effectively in a fast-paced environment. Working with the SERG Restaurant Group means you become part of a family that values collaboration, continuous improvement, and delivering impeccable guest service. The company offers an inclusive and supportive work environment, encouraging employees to participate in meetings and share ideas that drive operational excellence. This opportunity is ideal for individuals passionate about hospitality who aspire to grow within a reputable company known for its service quality and guest-centric approach. Join the team and contribute to the memorable dining experiences that define the SERG Restaurant Group, where every guest is treated like family.

• High school diploma or equivalent
• Previous experience in hospitality or customer service
• Strong verbal communication skills
• Ability to stand for extended periods
• Availability to work flexible hours including evenings, weekends, and holidays
• Ability to work in a team environment
• Basic knowledge of cash handling and reservation systems