Hostess/Cashier - Regalo - PT - Join Us Now!

PENN Entertainment is a prominent leader in the integrated entertainment and casino gaming industry, proudly operating 43 destinations across North America. Beyond its physical properties, PENN has expanded its reach through online sports betting and iCasino platforms such as ESPN BET and theScore Bet Sportsbook and Casino. This company is dedicated not only to providing top-tier entertainment but also to fostering diversity and sustainability in its operations, impacting communities, team members, vendors, and the environment positively. As a company that values growth, inclusion, and employee well-being, PENN Entertainment offers a dynamic, fast-paced work environment where individuals can thrive both personally and professionally. They emphasize career development and provide extensive support to help employees expand their skills and opportunities within the organization. The role available at PENN Entertainment focuses on delivering exceptional customer service within the restaurant segment of their operations. This position is ideal for individuals who enjoy interacting with a diverse range of people and thrive in a lively, team-oriented setting. As a customer service representative in the restaurant, you will play a vital role in enhancing guest experiences by providing fast, friendly, professional, and responsive service. Your responsibilities will include greeting and welcoming guests, managing seating arrangements according to rotation policies, monitoring table availability, maintaining cleanliness in designated areas, and assisting servers and bussers. The position requires a high level of professionalism and the ability to support the smooth functioning of the restaurant during busy periods. This role demands excellent communication skills, adaptability, and multitasking abilities. Employees must be physically mobile, able to meet the appearance standards of the company, and comfortable working in an environment that can be crowded and noisy. The compensation package is competitive and includes a base salary determined by relevant skills and experience. Moreover, PENN offers an extensive Total Rewards package that supports the financial, physical, and mental well-being of its team members. Notable benefits include day-one medical coverage, 401(k) matching, an annual performance bonus, and paid time off that increases with tenure. Working at PENN Entertainment means being part of a forward-thinking company that is passionate about changing the entertainment landscape. The company encourages team members to grow, thrive, and advance in their careers while contributing to a diverse and sustainable community. If you are enthusiastic about delivering outstanding customer service and eager to join a vibrant company with strong values and growth potential, this opportunity at PENN Entertainment could be a perfect fit for you.

• high school diploma or equivalent
• previous customer service experience in a high-volume operation preferred
• read, write, speak and understand English
• able to work on a POS system
• able to count cash
• excellent customer service and communication skills
• available to work required schedule including nights, weekends, holidays and overtime
• meet professional appearance standards prescribed by company policy
• physically mobile with reasonable accommodation
• able to respond to visual and oral cues
• able to reach above and below shoulder, grip small items, bend, stoop and twist while carrying restaurant stock
• stand and walk for up to four hours
• use hand motions when cleaning and wiping menus and tables
• tolerate industry standard chemicals
• tolerate noise and bright lights
• work at a fast pace in often crowded and noisy environment
• maintain neat, well-groomed, professional appearance
• maintain good posture and poise
• physically capable of pushing, pulling, carrying and lifting up to 25 lbs, and able to perform physical motions such as push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance in varying work areas