Hospitality Manager - Quick Hire!

Topgolf Entertainment Group is a leading global sports and entertainment company known for its innovative golf games combined with a vibrant social atmosphere, delicious food, and dynamic events. It operates state-of-the-art venues that provide unique entertainment experiences to guests of all ages and skill levels, blending technology with traditional golf to create an inclusive and fun environment. As a prominent player in the hospitality and entertainment industry, Topgolf continually evolves to offer memorable experiences, focusing heavily on guest satisfaction and operational excellence. The Hospitality Manager role at Topgolf is a pivotal position responsible for driving exceptional service standards and ensuring every guest has an unforgettable experience. This full-time position offers a competitive annual base salary starting at $60,000, complemented by a quarterly bonus structure, merit plans, comprehensive benefits, 401K with company match, and a generous paid time off package. The Hospitality Manager leads by example and coaches the hospitality team to consistently deliver rockstar-level service with warmth and enthusiasm. This dynamic role requires someone with strong leadership skills who thrives in a fast-paced environment and is passionate about hospitality. The Hospitality Manager supervises daily operations within guest areas, ensuring all activities meet strict service and safety standards. They are responsible for fostering a supportive and engaging workplace culture by training, motivating, and developing associates, promoting Topgolf’s core values of Fun, One Team, Excellence, Edgy Spirit, and Caring. The role involves close attention to business metrics to maximize profit and revenue, along with operational tasks delegated by senior management. The Hospitality Manager must effectively manage resources, delegate tasks, and maintain high levels of team engagement and guest satisfaction. Flexibility is key, as the position requires working varied shifts including evenings, weekends, and holidays. Additionally, the ability to work in challenging weather conditions and perform physical tasks such as standing, walking, and navigating stairs is necessary. Candidates for this role typically bring over five years of management experience in restaurant, hotel, or golf course environments, with at least a year in an Assistant General Manager or General Manager role within similar settings. Strong communication, organizational skills, and a passion for service excellence are essential to succeed in this role. Candidates must also demonstrate high integrity, adaptability, and a commitment to fostering a respectful and inclusive environment, aligning with Topgolf’s dedication to diversity and equal opportunity in the workplace. By joining Topgolf as a Hospitality Manager, you become part of a dynamic team that prioritizes guest experience and community, supporting an inclusive culture while delivering fun and memorable entertainment experiences. This role not only offers a rewarding career path with competitive compensation but also the opportunity to grow within a leading entertainment brand that values its associates as much as its guests.

• 5+ years of restaurant, hotel or golf course management experience
• At least 1 recent year as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Excellent communication skills
• Strong time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• High level of self-awareness
• Receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location