Hospitality Manager - Quick Hire!

Topgolf Entertainment Group is a global sports and entertainment community renowned for delivering an unmatched combination of golf, games, music, and food to diverse audiences. As an industry leader, Topgolf prides itself on creating memorable experiences through innovative entertainment venues where guests of all ages can connect and enjoy themselves in a vibrant, inclusive environment. With a strong emphasis on quality, service, and community engagement, Topgolf continues to expand its presence worldwide while upholding core values of equity, respect, and teamwork among employees and patrons alike. The role of Training Manager at Topgolf is pivotal to maintaining the high standards expected by guests and ensuring that all staff are equipped with the knowledge and skills necessary to deliver exceptional hospitality service. This full-time position focuses on designing, delivering, and managing comprehensive training programs that address the unique needs of hospitality staff across multiple departments. The Training Manager will be responsible for collaborating closely with department heads to identify training requirements, organizing and implementing engaging learning experiences, and continuously evaluating the effectiveness of all training initiatives. This position requires a strategic thinker who is passionate about professional development and adept at adapting training content to reflect the latest industry best practices and guest service standards. Candidates will bring expertise in creating customized training solutions tailored to varied learning styles and skill levels, ensuring that team members are motivated and confident in their roles. Through the management of training resources and the ongoing monitoring of trainee progress, the Training Manager will foster an environment of continuous improvement and operational excellence. Additionally, as part of Topgolf's commitment to diversity, equity, and inclusion, the Training Manager will play a key role in supporting inclusive workplace culture by ensuring training content respects and reflects these principles. This opportunity offers the chance to contribute meaningfully to a globally recognized brand while advancing personal career growth within the dynamic hospitality and entertainment industry. The position typically requires a Bachelor’s degree in Hospitality Management, Training and Development, or a related field, with experience in hospitality training strongly preferred. Topgolf encourages applications from candidates who are eager to innovate and lead in cultivating exceptional customer experiences through effective staff training.

• Bachelor's degree in hospitality management, training and development, or a related field
• Proven experience as a training manager in the hospitality industry
• Excellent knowledge of hospitality principles, guest service, and etiquette
• Effective communication and interpersonal skills
• Experience with learning management systems (LMS) is preferred
• Ability to assess training needs and develop customized training solutions