Concierge/Reception - Guest Services - Mesa Vista Hospital - Variable Shift - Per Diem

Sharp HealthCare is a prominent healthcare provider known for delivering high-quality patient care and exceptional customer service across its facilities. As a well-established and respected organization in the acute care setting, Sharp HealthCare combines advanced medical technology with compassionate service to create a supportive environment for patients, visitors, and employees alike. The institution values teamwork, professionalism, and a commitment to its mission, values, and philosophy, ensuring that every interaction within its facilities enhances the overall patient experience. Sharp HealthCare’s commitment to fostering a positive workplace culture includes supporting its employees through continuous training, a focus on safety, and a dedication to inclusivity and diversity.\n\nThis position at Sharp HealthCare serves a critical role in providing front-line customer service and administrative assistance, supporting both internal and external customers. The role involves supervising and training volunteers at the Reception and Information (R&I) desk to ensure smooth daily operations. Work hours for this position are variable, with a requirement to complete a 10-hour shift per working day, totaling 40 hours per week. The shift schedules are flexible but will include weekend work as needed, without on-call responsibilities. The hourly pay ranges from $26.40 to $32.48, reflecting competitive compensation aligned with the healthcare industry standards and union agreements under the SEIU-UHW Collective Bargaining Agreement.\n\nThe incumbent will play an essential role in managing communications, coordinating appointments, attending to visitor inquiries, and ensuring a welcoming and well-run lobby area. They will utilize hospital databases to provide accurate directions, maintain records and communicate effectively with patients, visitors, medical staff, and other departments. Active listening, customer engagement, and problem resolution are at the heart of this role, which also includes responsibility for managing lost and found belongings and supervising volunteers. Successful candidate will be instrumental in fostering a positive customer experience while upholding the values and mission of Sharp HealthCare. This position requires professionalism, excellent interpersonal skills, and the ability to work collaboratively within a team-oriented environment. It is ideal for candidates who enjoy dynamic work environments in healthcare settings and are passionate about delivering outstanding service to diverse populations.

• High school diploma or equivalent
• Minimum 1 year experience in customer service, preferably in healthcare
• Ability to work variable shifts including weekends
• Willingness to join union within 31 days of hire
• Strong communication and listening skills
• Ability to use computer systems and databases
• Commitment to upholding organizational values and customer service standards