Hollywood,CA,USA Full-time Rooms Controller-Quick Hire! | Hiring

W Hollywood is a vibrant luxury hotel located at the heart of Hollywood, California, known for its dynamic atmosphere and high standards of guest service. It is part of the prestigious W Hotels brand under Marriott International, a global hospitality company renowned for its commitment to quality, innovation, and inclusive work culture. Marriott International emphasizes equality of opportunity and diversity, creating an environment where employees from different backgrounds can thrive and contribute uniquely to the company’s success. The role being offered is a full-time, non-management position in Rooms and Guest Services Operations, specifically focusing on front desk and guest relations services at W Hollywood. With a competitive hourly pay rate of $33.69, this position involves key responsibilities that revolve around ensuring a smooth and satisfying guest check-in and check-out experience, carefully managing room assignments based on guest preferences, and maintaining accurate records of reservations and billing. The successful candidate will play a crucial role in the welcoming and servicing of guests, coordinating with other hotel departments to effectively meet guest needs, and handling administrative tasks related to room occupancy and guest satisfaction. This position requires less than one year of related experience and does not mandate a high school diploma or equivalent, making it accessible to candidates eager to start or advance their career in hospitality. The hotel fosters a supportive team environment, encouraging associate development and offering extensive benefits, including medical care, flexible spending accounts, a 401(k) plan, paid time off or sick leave, life insurance, disability coverage, and wellness programs. As part of Marriott International, W Hollywood also promotes inclusivity and non-discrimination practices, welcoming applicants of diverse backgrounds, including those with disabilities or protected veteran status. Typical duties include pre-registering guests, preparing key packages, managing group check-ins, confirming reservations, monitoring room status, adjusting billing as needed, handling guest requests, and preparing daily reports. Additionally, you will ensure adherence to strict company policies regarding confidentiality, appearance, communication standards, and safety protocols. The role also demands proficiency in using computer systems and point-of-sale terminals, basic physical ability to move light objects, and a professional and courteous communication style. Employees are expected to support one another in achieving service excellence and maintaining a positive workplace. Those who are detail-oriented, customer-focused, and eager to learn will find this role rewarding and an excellent stepping stone in the hospitality industry. Joining W Hollywood means becoming part of a world-class brand that values innovation, diversity, and the unique contributions of every team member. You will be empowered to bring your best work forward, develop career purpose, and grow within a welcoming and inspiring community. If you are passionate about providing exceptional service and are ready to contribute to a luxury hotel experience that continuously redefines hospitality standards, W Hollywood is the ideal place for your career journey.

• less than one year of related work experience
• no high school diploma or equivalent required
• no supervisory experience required
• no license or certification required