Hampton,VA,USA-based Director Of Operations-$65900 To $118300 Per YEAR

Our Company is a dynamic and customer-focused restaurant group dedicated to providing exceptional dining experiences across multiple locations. Known for our commitment to guest satisfaction, excellence in operations, and a strong culture of employee development, we pride ourselves on being a leader in the restaurant industry. With a portfolio of 12 to 13 restaurants, our establishment emphasizes teamwork, quality customer service, and operational excellence. We foster an environment where our employees have access to comprehensive training programs and tools necessary for achieving success. Our core philosophy is grounded in putting our guests first, as they are the driving force behind our business and the key to our ongoing success. We strive to create a 'Delight Every Customer' atmosphere in every restaurant, ensuring quality food and superior service at all times. The role of Director of Operations is a pivotal leadership position within our restaurant organization. This position involves overseeing daily operations for a district that includes 6 restaurants directly, while also managing a District Manager responsible for an additional 6 to 7 restaurants. Together, this leadership team manages the performance of approximately 12 to 13 restaurants. The Director of Operations is responsible for driving sales growth and profitability by focusing on customer satisfaction and effective human resource management. In addition to operational oversight, the Director of Operations acts as a mentor, cultivating talent within the leadership team and ensuring compliance with company policies and ethical business practices. Key responsibilities include ensuring optimal staffing levels and workforce diversity, developing recruitment and retention strategies, and executing performance feedback and management protocols. This role also demands a strong focus on food safety, quality standards, and maintaining the company’s brand reputation across the district. The Director of Operations monitors financial performance, including budgeting and cost controls related to food, labor, and overall restaurant profitability. They play an integral role in local marketing planning and product rollout initiatives. The successful candidate must demonstrate significant experience in multi-unit restaurant management, proficiency in P&L analysis, and a deep understanding of human resource practices and employment laws. Physical requirements include the ability to work in various environmental conditions, stand for extended periods, and travel between restaurant locations. This position offers a challenging and rewarding career path for a motivated individual with a passion for operational excellence, leadership development, and superior customer experience.

• High school diploma required
• Significant restaurant operations experience
• Multi-unit management experience or equivalent education and experience
• Ability to learn company procedures
• Ability to apply HR policies
• Experience with P&L analysis
• Supervisory experience
• Experience in interviewing and identifying high performing candidates
• Knowledge of federal, state, and local employment laws
• Ability to execute training and development
• Strong PC skills
• Ability to complete recommended training
• Food safety certification