Guest Services Usher - Abilene, TX

ASM Global is a leading company in venue management, providing premium event services for arenas, stadiums, theaters, and convention centers worldwide. Known for managing iconic event venues, ASM Global creates memorable experiences for patrons and clients by ensuring the highest standards of service and operational excellence. The company values diversity, inclusion, and equal opportunity, actively encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to join their workforce. They operate as a VEVRAA Federal Contractor and maintain a reputation for commitment to affirmative action and workforce equality. The Guest Services Usher role within the Event Services department at ASM Global is a vital position responsible for enhancing patron experience during public and private events. Reporting to the Guest Services Supervisor or Event Manager, this non-exempt position calls for individuals who excel in customer service and can maintain a calm demeanor in fast-paced, high-energy environments typical of arenas or event venues. The primary function of the Guest Services Usher is to assist patrons with seating arrangements and provide timely information to ensure attendees enjoy a safe and enjoyable experience. This position demands a collaborative team member who is attentive to their assigned area, ensuring that any issues such as spills or disruptive situations are promptly addressed to maintain safety and comfort. Ideal candidates are friendly, clear communicators, capable of handling conflicts with diplomacy and professionalism. Physical stamina is necessary as the role involves continuous standing and walking, including navigating stairs and various floor surfaces. The ability to work various shifts, including days, nights, weekends, and weekdays depending on the show schedule, is essential. Guest Services Ushers are representational faces of ASM Global at event venues, embodying the company’s values of courtesy, safety, and efficiency. They play a key role in managing guest complaints by adhering to company policies and strive to create positive environments for all attendees. This role not only offers interaction with diverse groups of patrons but also provides an opportunity to gain valuable experience in customer service within the dynamic hospitality and event management industry.

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs
• Ability to verbally communicate in a clear manner with guests, teammates, and building staff
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noise, and flashing lights
• Must be able to stay calm in the stressful and fast-paced environment of an arena
• Must be able to communicate clearly, have a friendly disposition, and a smile