Guest Services Supervisor - Kent, WA

accesso ShoWare Center is a premier entertainment venue located in Kent, Washington, known for hosting a wide variety of high-profile events ranging from concerts and sports to family shows and community gatherings. The center is committed to providing an exceptional guest experience by maintaining a welcoming, safe, and enjoyable environment for all attendees. Managed by ASM Global, a leading venue management and services company, accesso ShoWare Center prides itself on operational excellence, innovative guest services, and community engagement. ASM Global's extensive expertise in venue management ensures that each event is executed with precision, professionalism, and a focus on customer satisfaction. At the core of accesso ShoWare Center's success is a dedicated team of professionals who uphold the facility's standards and create memorable experiences for guests. The role of Guest Services Supervisor is a critical leadership position within the Guest Services department, focusing on overseeing the operations of ushers, ticket takers, and guest services representatives. This position reports directly to the Director of Events or Event Services Coordinator and plays a vital role in ensuring that all guests receive outstanding customer service from a well-organized and motivated team. The Guest Services Supervisor coordinates staff assignments, manages break schedules compliant with labor laws, and ensures all incidents are accurately documented. They also act as the first point of contact for resolving guest-related issues, from handling injuries and illnesses to addressing behavioral concerns. The ideal candidate for this hourly, non-exempt position at a pay rate of $21.27 per hour is someone with strong leadership skills, a calm demeanor under pressure, and the ability to multitask in a fast-paced event environment. This role requires flexibility, including the ability to work nights, weekends, and holidays, as well as the physical stamina to stand, walk, and climb stairs for extended periods during shifts. Beyond daily operations, the supervisor fosters a safe and welcoming environment and ensures all guests adhere to venue policies, including ticketing and conduct standards. This role is essential in maintaining the venue's reputation for excellent customer service and operational efficiency. Employees in this role are also eligible for numerous benefits after meeting certain tenure and hours requirements, including medical, dental, vision coverage, 401K participation, paid holidays, and accrued sick time. Overall, the Guest Services Supervisor position offers an exciting opportunity to contribute to a vibrant event venue by leading a dedicated team in delivering outstanding guest experiences.

• High school diploma or equivalent
• At least 1 year of supervisory experience in retail or customer service
• Ability to work nights, weekends and holidays
• Ability to stand, walk and climb stairs for 6-8 hour shifts
• Effective communication skills in English, written and verbal
• Ability to work in adverse weather conditions
• Capacity to multi-task and handle pressure in fast-paced environments