Guest Services Representative - Apply Now!

AVE is a premier brand under Korman Communities, a respected fifth-generation, family-owned-and-operated real estate company known for its commitment to delivering exceptional living experiences. AVE specializes in luxury flexible-stay apartment communities that blend the convenience of fully furnished, month-to-month apartments with the comfort and style of contemporary unfurnished apartments available for longer lease terms. These communities are thoughtfully designed to provide unparalleled carefree living, with access to professional, friendly onsite teams, a range of complimentary business and resort amenities, and engaging resident events that foster a vibrant sense of community. AVE's presence is expanding nationwide, driven by a passion to create raving residents through superior service standards and exceptional residential environments. The Guest Services Representative at AVE plays a vital role as the welcoming face of the community, directly influencing the resident and guest experience through personalized attentiveness and efficient service. This full-time role in Phoenix, Arizona, offers competitive compensation starting at $21 per hour, with additional opportunities for bonuses based on performance. The position requires working primarily Sunday through Thursday from 9:00 am to 5:30 pm, with some flexibility needed for additional shifts. In this role, you will be responsible for setting lasting positive impressions among residents, prospects, clients, and visitors by exceeding expectations through proactive service and detailed attention. You will manage front-desk operations such as creating key cards, logging packages, and coordinating check-in and check-out procedures. A key aspect of this position is excellent communication, as you will handle resident and guest inquiries through multiple channels, interact with internal teams like management, maintenance, and housekeeping, and maintain detailed records to ensure smooth community operations. Successful Guest Services Representatives at AVE are proactive problem-solvers who anticipate resident needs and swiftly address any concerns, ensuring satisfaction. Being highly organized and able to multitask effectively is essential as you will manage daily administrative and service-related tasks that keep the community running seamlessly. As a brand ambassador, you will also support sales efforts by welcoming prospects with warmth, assisting VIP corporate clients, and promoting a luxury lifestyle reflective of AVE’s high standards. Working at AVE means joining a dynamic, positive, and collaborative environment with access to robust training, ongoing professional development, and a comprehensive benefits package including paid time off, medical, dental, vision coverage, and 401k plans for permanent full-time employees. Additionally, AVE recognizes important milestones and encourages social responsibility through paid Birthday Time Off, paid Volunteer Time Off, and the ability to enjoy complimentary stays at any AVE location nationwide. With a culture deeply rooted in the values of Quality, Uniqueness, Excellence, Service, and Teamwork (QUEST), AVE offers a supportive career home with significant opportunities for long-term growth within a rapidly expanding organization.

• Must have face-to-face customer service experience
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
• Strong interpersonal and relationship building skills
• Professional verbal and written communication skills
• Detail orientation and excellent organizational skills
• Ability to problem solve as well as proactively alleviate potential resident concerns
• Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus)
• Ability to work independently as well as in a team environment
• Must be available to work Sunday through Thursday 9:00am to 5:30pm with flexibility to cover additional shifts