Guest Services Manager - Quick Hire!

Equity LifeStyle Properties (ELS) is a renowned leader in the recreational vehicle (RV) resort and manufactured home community industry, recognized for its culture of recognition and a strong reputation for excellence. ELS operates a diverse portfolio of high-quality resort communities across the United States and Canada, offering residents and guests unique experiences through exceptional service and well-maintained facilities. As a company, ELS promotes a supportive work environment where employees can grow and build long-term, successful careers. Their commitment to quality and guest satisfaction is reflected in their outstanding reputation within the hospitality and resort management sectors. ELS is actively hiring for the position of Guest Services Manager located in Mesa, Arizona. This is an excellent full-time opportunity for candidates passionate about hospitality and delivering top-tier guest experiences within a resort setting. As a Guest Services Manager, you will play a crucial role in ensuring the smooth operation of the front desk and enhancing guest satisfaction through attentive and professional service. Your leadership will directly impact the guest experience, making you a key team member in the daily functioning of the property. In this role, you will supervise front desk operations during your assigned shifts, ensuring that check-in, check-out, guest requests, and the promotion of in-house activities are managed efficiently and effectively. You will be responsible for training associates and maintaining their expertise in the property management system, resort services, reservation processes, pricing, and current special promotions. Your role also includes planning, assigning, and directing front desk staff activities while fostering teamwork and maintaining high operational standards. A critical aspect of your job will be to maintain comprehensive knowledge of the resort features including services offered, hours of operation, room availability, amenities, typically scheduled activities, and daily arrivals and departures. This knowledge will enable you to answer guest inquiries accurately, address concerns promptly, and resolve problems efficiently. You will monitor the performance and appearance of front desk employees and ensure that staffing and scheduling align with productivity guidelines. Communication is key in this role, and you will be responsible for disseminating pertinent information through pre-shift logs, emails, and departmental meetings to guarantee that all team members are well-informed regarding their duties and any updates related to property management. Your ability to handle complaints with professionalism and a solutions-oriented approach will be instrumental in maintaining the resort’s reputation for superior guest service. This position offers a comprehensive benefits package, including medical, dental, and vision insurance plans, a generous 401(k) employer match program, and paid vacations, holidays, and sick time. ELS values diversity and inclusivity, welcoming all applicants to join their team and contribute to an organization known for caring about its employees and guests alike. ELS invites prospective employees to explore more about their exceptional resort communities by visiting their website and learning about the opportunities available to support a long-term career in hospitality management.

• At least 6 months of front office experience
• Knowledge of reservations management systems such as DigiRez, ManageAmerica, RoomMaster desired
• Superior work ethic with ability to prioritize and meet deadlines
• Excellent communication skills
• Strong customer service skills
• Ability to problem solve
• Experience in customer service environment
• Experience working with point of sale computer system
• Passion for delivering exceptional levels of guest service