Guest Services Curator (Front Desk) - Brockton, MA

The hotel industry is a dynamic, fast-paced sector where creating a memorable guest experience is paramount. Our client is a prestigious hotel recognized for its commitment to exceptional customer service, offering a wide range of amenities and services that cater to business and leisure travelers. This establishment prides itself on its welcoming atmosphere, professional staff, and dedication to meeting and exceeding guest expectations. The hotel is strategically located near key attractions, providing guests with convenient access to local points of interest, cultural events, and entertainment venues. This position is a full-time opportunity with competitive salary potential, designed for individuals passionate about hospitality and guest relations. The role of the Front Desk Agent is highly visible and integral to shaping the guest experience from the moment they arrive. The ideal candidate will have a genuine desire to provide excellent service, ensuring that every interaction is warm, professional, and efficient. This role involves greeting guests and visitors, managing the check-in and check-out process, and promoting hotel services and amenities. Additionally, the Front Desk Agent acts as a key information source, offering guidance about city attractions and events, addressing guest concerns, and facilitating solutions to enhance satisfaction. The position demands excellent communication skills, multitasking abilities, and a proactive approach to guest service. It also entails collaborating closely with other departments such as Valet, Bellman, Sales, and Accounting to ensure a seamless operation. The successful applicant will demonstrate strong teamwork, maintain confidentiality, adhere to professional grooming standards, and actively engage in ongoing training to stay updated with hotel policies and safety protocols. This role not only contributes significantly to guest satisfaction but also supports the hotel's reputation for outstanding hospitality and operational excellence.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Strong customer-relation skills with a total commitment to guest satisfaction
• Must be a people-person who thrives on public contact
• Ability to deal with guests when they are angry or upset
• Professional appearance and mannerism
• Knowledge of computer keyboard and printer operation
• Ability to accurately and efficiently input information into computer systems
• Previous cashier experience or basic accounting skills
• Ability to work quickly and thoroughly when under pressure
• Knowledge of hotel facilities and features
• Ability to attend to more than one task at a time
• Ability to maintain excellent attendance and punctuality
• Knowledge of area and surrounding communities.