Guest Services Concierge - Apply Now!

TriHealth is a comprehensive healthcare system committed to providing exceptional medical services and compassionate care to patients across various communities. With a focus on innovation, patient-centered care, and community health improvement, TriHealth integrates multiple hospitals and outpatient facilities to deliver coordinated and accessible healthcare solutions. The organization prides itself on upholding values that emphasize respect, excellence, engagement, value, and service—core principles that guide every team member and define the patient experience. The Guest Services Concierge role at TriHealth is designed to enhance the overall hospital experience for patients and their guests by addressing non-clinical needs efficiently and with empathy. This position acts as a central resource for patients and visitors, facilitating information, coordination of services, errands, and various personal needs that contribute to a positive hospital stay. Whether providing details about hospital amenities, local businesses, or entertainment options, the Concierge offers both complimentary and fee-based services aimed at ensuring comfort and convenience. Specifically, the Guest Services Concierge acts as an ambassador of warmth and professionalism who makes initial impressions count by warmly welcoming guests, offering timely assistance, and maintaining a proactive approach to customer service. This role requires working weekends with flexibility to occasionally support other locations within the TriHealth network to meet operational requirements. The Concierge maintains a professional demeanor and collaborates closely with the Patient Experience manager to fulfill key responsibilities. In addition to offering concierge services, the position involves acting as an on-call notary for internal clients, patients, and visitors. The Guest Services Concierge plays a significant role in TriHealth’s mission to serve by embodying the SERVE standards—welcoming all individuals with respect and courtesy, striving for excellence in service delivery, honoring diversity, valuing time and resources, and actively engaging with team members and customers. Strong interpersonal skills and the ability to handle multiple requests with priority management and effective communication are critical to success in this role. Guest Services Concierges frequently engage in continuous learning and participate in various councils and committees to promote service improvement initiatives. Required certifications include Basic Life Support (BLS), alongside a clear, professional appearance and computer literacy. The role includes responsibilities such as bending, standing, walking often, and occasional lifting, reflecting an active and dynamic work environment. Overall, this position presents a unique opportunity for individuals passionate about improving the healthcare experience beyond clinical care by providing personalized service and assistance to patients and visitors within a leading healthcare organization. Through exceptional customer service, organizational skills, and commitment to TriHealth’s values, the Guest Services Concierge fosters a welcoming environment that supports both patients’ well-being and the operational success of the hospital.

• High school diploma or GED
• 1-2 years experience in customer service or related service industry
• 1-2 years experience in customer service, hospitality management, or customer experience
• computer literate
• articulate
• professional appearance
• participation in councils or committees
• basic Life Support (BLS) required