Guest Services Assistant/Health Screener; 0.0 FTE, All Shifts

UnityPoint Health is a leading healthcare organization dedicated to improving the health of the people and communities it serves through exceptional care and comprehensive services. Recognized as a Top 150 Place to Work in Healthcare in 2022 by Becker's Healthcare, UnityPoint Health prides itself on fostering a culture where every team member matters, guided by strong values and a commitment to doing what is right for patients and colleagues alike. This supportive environment emphasizes diversity, equity, and inclusion, ensuring that every voice is heard regardless of role, race, gender, religion, or sexual orientation. With an extensive Total Rewards program, UnityPoint Health offers competitive benefits that cater to various life stages, development opportunities to support career growth, and active community involvement to enhance the wellbeing of the broader population. For more insights about the team experience, prospective candidates are encouraged to visit UnityPoint.org/careers or https://dayinthelife.unitypoint.org/. The Guest Services Assistant (GSA) at UnityPoint Health serves as a vital front door ambassador connecting patients, families, visitors, physicians, affiliates, students, clergy, and employees with the healthcare system. Positioned at the Guest Services or Information/Greeter/Health Screening desks, the GSA is responsible for facilitating a welcoming atmosphere while managing key operations such as health screening, visitor management, wayfinding, concierge services, transportation coordination, and guest lodging assistance. This role requires versatility to support either desk as operational needs arise, ensuring seamless customer service and safety within hospital and clinic environments. In addition to greeting and assisting guests, the GSA coordinates interpreter scheduling for contracted language services, oversees cash reconciliation and handling, manages external transportation billing and cash posting, and maintains Lost & Found items. A critical aspect of this position involves conducting wellness screenings aligned with organizational and CDC guidelines, promoting a safe experience for everyone entering the facilities. The role demands excellent interpersonal skills to interact with a diverse population, a strong commitment to confidentiality, sound judgment, and the ability to work independently when needed. With a minimum of a high school diploma or GED, candidates should bring at least two years of post-high school experience in fast-paced office, reception, healthcare, or customer service settings. Proficiency with MS Office Suite applications such as Excel, Word, and Outlook, along with solid typing skills and strong math abilities for cash handling, are required. The Guest Services Assistant must excel in multitasking, managing multi-line phone systems, and problem-solving while maintaining a professional demeanor and appearance. Preferred qualifications that enhance candidacy include familiarity with EPIC scheduling software, prior cash handling experience, public notary certification, knowledge of medical terminology and hospitality services, and understanding of hospital departments and operations. This role contributes significantly to the overall patient and visitor experience by ensuring that every interaction is handled with care, efficiency, and respect, making UnityPoint Health a respected and compassionate place to receive and provide care.

• High school diploma or GED
• Two years post-high school experience in fast-paced office, reception, healthcare, or customer service setting
• Knowledge of MS Office Suite including Excel, Word, and Outlook
• Strong computer and typing skills
• Strong math skills for cash handling
• Ability to interact with diverse populations
• Excellent oral communication and listening skills
• Excellent customer service skills
• Standard keyboarding skills
• Ability to multitask and answer multi-line phone
• Strong organizational and problem-solving skills
• Ability to work with minimal or no supervision
• Maintain confidentiality and protect patient privacy
• Maintain professional appearance and maturity
• Possess excellent judgement in meeting customer needs
• Valid driver’s license when driving for work