Guest Services Agent, Lodge Kohler - Green Bay, WI

Located in Green Bay, WI, this esteemed hospitality venue is committed to providing exceptional guest experiences through personalized service and attention to detail. The establishment offers an engaging and professional working environment, focusing on guest satisfaction and comfort. Known for its warm and inviting atmosphere, the venue blends local culture with outstanding amenities to create memorable visits for all guests. The employment opportunity is centered on a Guest Services role that demands professionalism, courtesy, and efficiency in extending greetings and farewells to guests and members, while offering prompt and knowledgeable customer service. This position is pivotal in shaping the first and last impressions of the guests, significantly impacting their overall experience at the venue. The Guest Services role involves a variety of responsibilities including guest registration and departure procedures. It requires a friendly and cheerful demeanor to greet guests and members promptly and properly, registering them efficiently using relevant software systems. The role also includes the responsibility of escorting guests to their rooms, handling their luggage, explaining room amenities, door lock systems, and emergency procedures to ensure guests’ comfort and safety. Valet services or directions to parking are provided as needed, with additional shuttle services available specifically at the Lodge Kohler location. Informational services form a core part of this role, where staff must respond courteously to special requests and demonstrate comprehensive knowledge of the property, nearby attractions, shopping areas, and events. Staff are also expected to enforce venue policies consistently, respond appropriately during emergencies, and be well-versed in all ongoing programs and events. Beyond these duties, the role requires maintaining the cleanliness and organization of work areas such as the lobby, kitchen, storage closets, and exterior premises, ensuring all furniture arrangements remain as per standards. Clerical tasks, opening and closing procedures, and completing special projects as assigned are integral to the position. Specific responsibilities fluctuate based on the location within the venue, such as Carriage House duties which include handling food items properly with gloves, setting up and taking down food services, maintaining kitchen hygiene, and ensuring proper storage and labeling of food items. Waste tracking and inventory communication are also part of these tasks. Overall, this Guest Services position is designed for individuals passionate about hospitality and customer service, seeking to contribute positively within a team-oriented and guest-focused environment. It provides a platform to develop professional skills in guest relations, event coordination, and operational procedures within a reputable venue in Green Bay.

• High school diploma or equivalent
• prior experience in guest services or hospitality
• excellent communication skills
• friendly and approachable demeanor
• capability to handle multiple tasks
• familiarity with safety procedures
• ability to work flexible hours
• valid food handling certification for kitchen duties
• physical ability to assist with luggage and vehicle valet