Guest Service & Sales Agent - Apply Now!

Great Wolf Lodge is a well-known resort and family entertainment company specializing in providing memorable vacations through unique indoor water park experiences and comprehensive guest amenities. Known for its commitment to hospitality and guest satisfaction, Great Wolf Lodge operates multiple locations across North America, focusing on creating family-friendly environments with activities, dining, and entertainment suited to all ages. As a leading resort brand, Great Wolf Lodge emphasizes team member growth, diversity, and a welcoming culture that supports employee well-being and career development. They implement innovative training programs such as Great Wolf University to ensure that their staff are equipped with the necessary skills for success and advancement within the company. The Guest Service & Sales Agent position at Great Wolf Lodge is a pivotal role that bridges front desk operations and revenue generation activities. As the initial and final point of contact for guests during their stay, this role demands a combination of exceptional customer service, adaptability, and sales acumen. Employees in this position do more than handle check-ins and check-outs—they proactively engage guests to promote suite upgrades, exclusive resort packages, and a variety of personalized offerings designed to enhance the overall guest experience and support the resort's sales objectives. This dual-focused role requires the individual to be highly personable and versed in consultative selling techniques, enabling them to build rapport quickly and tailor recommendations based on guest preferences and needs. Beyond direct guest interactions, the position involves managing payments and billing securely, maintaining accurate records, and utilizing modern property management systems and technology to streamline the guest experience. The role thrives in a dynamic, fast-paced environment where multitasking and attention to detail are critical. Great Wolf Lodge recognizes the unique contributions of Guest Service & Sales Agents by offering competitive compensation, including hourly wage and bonus potential through performance-based incentive pay, which can augment earnings significantly. The company supports its team members through flexible scheduling, health and wellness resources, and educational opportunities to foster continued professional growth. Embracing diversity and inclusion, Great Wolf Lodge fosters an environment where all employees feel valued and can genuinely enjoy their work. For individuals passionate about hospitality, sales, and guest relations, this position offers the opportunity not only to contribute to an outstanding guest experience but also to develop valuable skills and career pathways within the broader hospitality and resort management sectors. The role promises a balance of engaging customer service duties with sales-driven responsibilities, supported by a corporate culture that values innovation, teamwork, and employee well-being.

• Flexibility with schedule, including nights, weekends, and holidays
• Successful background check and drug screening
• Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
• Capable of lifting up to 30 lbs
• Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
• Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting