Guest Service Representative - $14 to $15 per HOUR

The Hampton Inn Carolina Beach is a welcoming and vibrant hotel that prides itself on delivering exceptional hospitality and memorable guest experiences. Part of the renowned Hampton Inn brand, which is known globally for its quality accommodations and customer-centric services, this location offers travelers a comfortable and enjoyable stay near the beautiful Carolina Beach area. The hotel features a range of amenities, including well-appointed guest rooms, convenient services, and an approachable staff dedicated to meeting guests' needs efficiently and with a smile. Hampton Inn Carolina Beach is an integral part of the hospitality and tourism industry, catering to both leisure and business travelers who seek warmth, professionalism, and a home-away-from-home atmosphere during their stay. The Hampton Inn Carolina Beach is currently seeking Guest Service Representatives to join their dynamic team full time with a mix of 1st (7 am to 3 pm) and 2nd (3 pm to 11 pm) shifts available, including weekends. This position plays a pivotal role in enhancing guests' first impressions and overall satisfaction by offering top-notch, courteous, and professional service. With an hourly pay rate ranging between $14 and $15 based on experience, the role also provides additional benefits such as a quarterly bonus plan, a 401(k) retirement plan with employer match, and the convenient option to be paid daily through DailyPay. In this role, Guest Service Representatives are responsible for maintaining LBA standards of friendly hospitality while strictly following established guidelines and procedures. They are expected to professionally execute sales strategies aimed at boosting hotel revenue by promoting services and amenities to guests. This is a fast-paced position requiring multitasking, excellent communication skills, and the ability to assist with various guest inquiries, including shopping, dining, entertainment, and travel directions. Representatives will be knowledgeable about the hotel’s operations, frequent stay programs, reservations processes, and emergency procedures. Honesty and trustworthiness are fundamental traits for this position, as it involves access to guestrooms and property. Security clearance is required, ensuring that team members uphold the highest standards of integrity. The role demands physical capabilities, such as standing for eight hours, lifting up to 30 pounds, and pushing or pulling up to 60 pounds, along with strong interpersonal skills to ensure a positive guest experience. The candidate must be fluent in English, with additional language skills considered a bonus. Professionalism is a non-negotiable component of the position, necessitating courteous and hospitable interactions at all times. Beyond front desk responsibilities, Guest Service Representatives are expected to assist in other areas such as food and beverage services and maintaining the property's cleanliness. They help sustain a clean and inviting lobby and dining area by performing duties like dusting, vacuuming, and cleaning tables. The job also includes administrative tasks such as handling billing, processing payments, verifying credit card validity, and balancing cash drawers at shift’s end. Being able to quickly learn and utilize the property management system (PMS) is essential for managing reservations and guest accounts efficiently. The position offers room for growth with opportunities to advance into leadership roles such as Assistant General Manager (AGM) or Guest Services Manager (GSM) after further training and skill development. Overall, working at Hampton Inn Carolina Beach offers a team-oriented environment where employees are valued and supported in delivering excellence in hospitality while building their careers in a thriving and welcoming setting.

• Must be able to stand for eight hours, bend, stretch, and reach
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Ability to see and hear clearly
• Must be able to speak and read English
• Honest and trustworthy with ability to pass security clearance
• Must display professionalism at all times
• Flexibility to work weekends and varied shifts
• Ability to perform major life activities including learning, reading, concentrating, thinking, and communicating
• Ability to assist with folding linen and follow approved laundry procedures where applicable
• Must follow safety standards and be alert to hazardous conditions
• Must maintain certification if alcohol is served.