Guest Service Agent - Sparks, NV

HHM Hotels is a distinguished hotel management company known for delivering exceptional hospitality experiences through its portfolio of well-managed hotels. Renowned for its commitment to excellence and guest satisfaction, HHM Hotels operates a variety of properties that offer both full-service and select-service accommodations. The company emphasizes a culture of care, professionalism, and continuous growth, ensuring that every guest encounter is marked by comfort, convenience, and personalized service. HHM Hotels prides itself on its core values which include People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, representing the company's dedication to both its guests and employees. The position of Guest Service Agent at HHM Hotels is a vital frontline role that embodies the spirit of hospitality and guest engagement. As a Guest Service Agent, you will serve as the primary point of contact for guests during their stay, greeting them warmly, registering their arrival efficiently, and attending to their diverse needs with the utmost courtesy and professionalism. This role requires you to uphold brand and sustainability standards that reflect the company’s commitment to responsible hospitality. You will be instrumental in creating memorable guest experiences by providing prompt assistance, handling reservations and payments accurately, and resolving guest concerns thoughtfully and effectively. Guests will rely on you not only for check-in and check-out services but also for information transmission, safeguarding valuables, and maintaining smooth communication using property management systems and telephony. Your responsibilities extend beyond administrative tasks to include active participation in guest satisfaction initiatives, assisting with luggage during busy periods, and supporting breakfast service when necessary. Working as a Guest Service Agent at HHM Hotels offers opportunities for professional growth, with potential career paths leading to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager roles. This role is suited for individuals with a background in customer service who thrive in dynamic hospitality environments. The work schedule varies and may include shifts during weekends, holidays, and alternate hours, demanding flexibility and stamina for standing, walking, and occasional lifting tasks. HHM Hotels values team members who demonstrate safe work habits and contribute actively to a positive work atmosphere. Compensation includes competitive wages with options for both full-time and part-time employment, complemented by a comprehensive benefits package that supports health, wellness, and professional development. Joining HHM Hotels means becoming part of a community that prioritizes guest satisfaction, employee wellbeing, and sustainable growth within the hospitality industry.

• High school diploma or equivalent preferred
• previous customer service experience or equivalent training required
• knowledge of PMS systems preferred