Guest Service Agent - Greensboro, NC

Kimpton Hotels & Restaurants is a well-known boutique hotel and restaurant company founded with the belief that meaningful human connections significantly enhance people's lives. Established in 1981 in San Francisco, this hospitality brand is grounded in creating a distinct experience that diverges from impersonal, generic establishments by focusing intensely on heartfelt interactions among guests and staff. The company’s founder, Bill Kimpton, pioneered a new boutique hotel standard where personal relationships and unique experiences are the core of service. Today, this ethos continues to shape the company’s culture and operations, emphasizing genuine connections, creativity, and self-leadership. Kimpton provides an environment where employees can bring their whole selves to work, fostering diversity and uniqueness, making the workplace an exciting, empowering, and exceptional place. Employees are encouraged to develop personal and meaningful experiences for guests, enhancing repeat visitation and positive reputation. The Guest Service Agent role at Kimpton Hotels is a vital front-line position that is essential to delivering outstanding customer service. This role involves responsibilities such as registering guests, managing check-ins and check-outs, handling phone operations (PBX), managing mail and message services, and ensuring all interactions are warm, professional, and memorable. Beyond routine administrative tasks, the Guest Service Agent acts as a true advocate for the hotel brand by creating personalized experiences that leave lasting impressions. They help manage room availability and reservations, support operational communications across departments, and maintain cash and credit transaction accuracy during their shifts. This position demands someone who is confident, professional, friendly, and capable of working efficiently under pressure, often dealing with a high volume of arrivals and departures. The role is particularly suited for individuals who thrive in dynamic environments, possess strong interpersonal skills, and enjoy creating meaningful guest relationships. The ability to navigate various hotel systems proficiently, maintain precise operational knowledge, and contribute to a collaborative team atmosphere is crucial. Kimpton encourages a flexible schedule from their Guest Service Agents, including availability for evenings, weekends, and holidays. This position is ideal for hospitality professionals looking to join a culture that values creativity, self-initiative, and the celebration of diversity in all forms. The role contributes directly to the hotel’s mission of improving the lives of guests, coworkers, owners, and surrounding communities through exceptional service and heartfelt human connections.

• High school diploma or general education degree (GED)
• Previous experience in a front desk or customer-facing role preferred
• Knowledgeable about local area, services, attractions, and events
• Flexible schedule including evenings, weekends and holidays
• Ability to work well under pressure with multiple arrivals and departures
• Familiarity with hotel systems and accurate data entry skills