GUEST SERVICE AGENT - $21.00/HOUR - Apply Now!

HYATT house is a distinguished extended-stay hotel brand designed to offer travelers a unique residential-style experience combining the comforts of home with the conveniences of a modern hotel. Established as a premier hospitality provider, HYATT house caters primarily to individual travelers, corporate clients on extended assignments, and guests who prefer a longer stay in urban, airport-adjacent, and suburban locations. Each property features between 125 to 200 all-suite accommodations, designed to replicate the feel of modern condominiums. Suites are equipped with fully functional kitchens, flat-panel HDTVs, and complimentary high-speed internet access, ensuring a comfortable, connected, and convenient environment for guests who value both personal space and efficiency. The hotel also offers a variety of public spaces and amenities to enhance guest experience and satisfaction. These include a swimming pool for relaxation, a fully equipped fitness center for health-conscious guests, and a business center to support corporate needs. Additionally, HYATT house provides a complimentary full breakfast each morning and hosts an evening social on weekday evenings, fostering a welcoming, community atmosphere that encourages both social interaction and relaxation. The properties are known for their ability to accommodate small corporate meetings and serve corporate clients seeking quality extended-stay options for their employees. The role of a Guest Service Agent at HYATT house is pivotal in delivering this exceptional guest experience. The Guest Service Agent serves as the first point of contact and liaison between the hotel and its guests, responsible for seamless check-in and check-out processes. This position demands superb organizational skills, impeccable communication abilities, and a genuine passion for providing outstanding guest services. The role is fast-paced and multifaceted, requiring the agent to handle various operational tasks such as managing cash transactions, answering telephone inquiries, and providing guests with accurate and helpful local information. The Guest Service Agent must execute these duties with attentiveness, courtesy, and efficiency to ensure guest satisfaction. Joining HYATT house means becoming part of a dynamic and customer-focused team that truly welcomes guests into what they call their "new house." Employees share a commitment to maintaining a hospitable environment where guests feel valued and cared for throughout their stay. The position offers a rewarding experience for individuals who thrive in a busy, people-oriented setting and who are eager to contribute to high standards of hospitality. This role is not only critical for operational excellence but also for upholding the reputation of HYATT house as a leader in extended-stay hospitality.

• high school diploma or equivalent
• previous experience in customer service or hospitality preferred
• strong communication skills
• ability to work flexible hours including weekends and holidays
• attention to detail
• ability to multitask and work efficiently under pressure
• friendly and professional demeanor