Guest Room Attendant - Boston, MA

Mass General Brigham is a renowned not-for-profit healthcare organization dedicated to advancing patient care, research, teaching, and community service. It operates some of the most prestigious hospitals, including Brigham and Women's Hospital, that are located in the Boston area. This leading health care network comprises a diverse range of professionals such as doctors, nurses, business experts, technology specialists, researchers, and analysts. These high-performing teams work tirelessly across specialties to drive groundbreaking medical discoveries and innovations. As an institution committed to excellence, Mass General Brigham offers an inclusive and supportive environment where employees are encouraged to grow and contribute meaningfully to delivering exceptional patient outcomes. The organization is an Equal Opportunity Employer and prioritizes a culture of respect, diversity, and collaboration. Employment opportunities at Mass General Brigham include roles that cater to a variety of skills and experiences, with competitive pay, comprehensive benefits, and strong professional development programs. This particular position is offered on a Per Diem basis and entails working rotating shifts, demonstrating flexibility and commitment to the organization's demanding healthcare schedule. The pay range for this role is between $17.36 to $21.71 per hour, reflecting the base salary along with consideration for experience, education, and other factors. The role available within the Room Service team at Brigham and Women's Hospital offers an integral frontline service function. The incumbent is responsible for assisting and delivering patient-specific, high-quality meals and exemplary customer service to patients, guests, and staff in a timely and friendly manner. Working closely with other team members and hospital personnel, this position ensures that food delivered meets prescribed dietary orders while adhering to strict sanitation and safety protocols outlined in the Food Service Department's Hazard Analysis Critical Control Point (HACCP) program and hospital policies. Key duties include preparing aesthetically pleasing and fully accurate meal trays within stipulated timeframes, managing cold and hot food production to maintain high quality, and executing the timely delivery and pickup of trays across inpatient and outpatient areas. The role also involves handling patient meal service requests and issues promptly, ensuring compliance with federal, state, and local regulations related to food safety and health codes. Additionally, responsibilities include inventory management for nursing station refrigerator supplies, temperature recording for stored food, cashier tasks involving billing and accepting payments for guest and staff orders, equipment operation and sanitation, and participation in team training and administrative data collection. Successful candidates must demonstrate excellent communication skills, numeracy aptitude, multitasking capabilities, and a friendly disposition that supports positive interactions with patients and staff alike. Experience in food service, customer service, and knowledge of therapeutic diets and healthcare-specific food regulations are highly desirable. This position is physically demanding, requiring standing for prolonged periods, occasional heavy lifting, working in varied temperature environments, and adherence to safety standards to avoid injury or errors. Shift work, including weekends and holidays, is required. Joining this team means becoming part of a purpose-driven environment focused on delivering health and wellness through nutrition and service excellence, all within one of the nation's leading healthcare organizations.

• High school education
• 1-2 years of experience in food service or customer service
• Ability to read, write and speak English
• Knowledge of therapeutic diet orders
• Knowledge of food safety regulations
• Computer skills
• Ability to handle money
• Good communication skills
• Ability to maintain confidentiality
• Ability to multitask and work under pressure
• Ability to inventory and record temperatures
• Physical ability to stand for long periods
• Ability to lift up to 25 pounds
• Willingness to work rotating shifts including weekends and holidays