Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent

Courtyard by Marriott Dallas DFW Airport North/Grapevine is a distinguished hotel property situated conveniently near Dallas Fort Worth International Airport. This hotel offers a blend of modern comfort and convenience with its spacious rooms and suites equipped with premium amenities such as plush Marriott bedding, TVs with premium channels, mini fridges, microwaves, and high-speed Wi-Fi. Guests can recharge in thoughtfully designed workspaces and maintain their fitness routines at the on-site fitness center or outdoor pool. The hotel also provides a complimentary shuttle service to and from the airport, making the travel experience seamless and stress-free. Dining is catered to with The Bistro, the on-site restaurant serving fresh breakfast and dinner options paired with Starbucks coffee and evening drinks. The location serves as a perfect base for guests exploring nearby attractions like Grapevine Mills Mall, LEGOLAND Discovery Center Dallas/Fort Worth, and Bass Pro Shops. The venue is also equipped with event spaces and wedding venues complete with catering and audiovisual equipment, ideal for conferences, meetings, and special occasions. At Courtyard Dallas DFW Airport North/Grapevine, the culture is defined by a commitment to exceptional guest service and a strong team-oriented environment. The hotel takes pride in fostering a workplace where employees feel valued, supported, and part of a close-knit family. Regular team-building activities and monthly events celebrate the collective achievements and strengthen bonds among the staff. This supportive culture encourages growth, success, and a true sense of belonging for every team member. The Front Desk Agent role at Courtyard by Marriott Dallas DFW Airport North/Grapevine is a critical position that acts as the first point of contact for guests, delivering a seamless and inviting experience from check-in to check-out. This full-time role demands excellence in customer service, communication, problem-solving, multitasking, and basic financial acumen. A Front Desk Agent must expertly handle reservations, inquiries, guest requests, and any issues that arise during their stay, ensuring each guest enjoys a memorable visit. The ideal candidate will possess a warm and friendly demeanor coupled with the ability to manage multiple responsibilities efficiently under pressure. They will communicate effectively with guests and colleagues and demonstrate quick, thoughtful decision-making in resolving concerns. This position offers a competitive benefits package including medical, dental and vision coverage, paid time off, and participation in a 401k retirement plan. Additionally, the hotel now offers daily pay options, rewarding the commitment of our team members. If you are passionate about hospitality and ready to represent a renowned hotel brand dedicated to quality guest experiences, we encourage you to apply and become part of our engaging and supportive team.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software
• Proficient in Microsoft Office suite
• Strong verbal and written communication skills
• Demonstrated ability to deliver exceptional guest service
• Problem-solving skills
• Multitasking ability