General Manager - Quick Hire!

Planters Inn, established in 1844, is a historic hotel located at the prime corner of Market and Meeting Street in the heart of Historic Charleston, South Carolina. It holds the distinction of being South Carolina's only Relais & Châteaux Hotel, offering an oasis of elegance, privacy, and luxury to discerning guests. The hotel’s setting combines classic architectural charm with modern comforts, making it an unparalleled destination for travelers seeking a sophisticated and serene experience. Adjacent to the hotel is the Peninsula Grill, a renowned Four-Diamond and Four-Star restaurant revered for its exquisite dining atmosphere set amidst a lush moonlit garden. Peninsula Grill has become a favorite among locals and international visitors alike, known for its fresh and flavorful cuisine, impeccable service, an award-winning wine list, and a signature dessert that elevates the dining experience to something truly magical. The restaurant embodies an enchanting ambiance that perfectly complements the historical character of Charleston’s vibrant district. The Yarrow Group, the parent organization behind Planters Inn and Peninsula Grill, represents a collection of independently spirited hotels, each committed to remarkable hospitality and vibrant guest experiences. The company focuses on enriching the lives of employees, guests, and the community by fostering values such as engagement, care, accountability, and fun. Yarrow Group prides itself on creating an inclusive environment without egos but with strong relationships built on trust and respect. Currently, Planters Inn is seeking a General Manager who will play a pivotal role in the overall operations, team management, and guest satisfaction at both the hotel and its fine dining establishments. The General Manager is a key ambassador for both the hotel and the Yarrow Group’s corporate values. This leadership role requires a versatile individual with strong expertise in sales, hotel operations spanning rooms and food and beverage, human resources, guest services, and asset management. The ideal candidate will directly oversee the staff and daily operations across multiple departments, including engineering, rooms, food and beverage, and administration. The General Manager not only ensures operational excellence but also drives financial performance, brand standards, and compliance with industry best practices. The role’s responsibilities extend to maintaining the impeccable service standards at Peninsula Grill and the adjoining café to ensure superior guest experiences that align with the brand’s prestigious image. The General Manager will champion a positive workplace culture that promotes high team member engagement, effective communication, continuous development, and trust. This includes recruitment, training, performance management, and staff motivation. Additionally, the General Manager handles budgeting, forecasting, revenue maximization through strategic pricing, expense control, quality assurance, safety compliance, and collaboration with corporate leadership and owners. Creativity in marketing initiatives and community involvement are also key focus areas to boost visibility and guest loyalty. Ultimately, this is a comprehensive leadership position that demands a fine balance of strategic management, operational oversight, exemplary customer service, and passion for hospitality in a historic luxury setting.

• Bachelor's degree in hospitality management or equivalent
• Minimum ten years progressive leadership experience in hotel operations
• Strong customer service skills
• Strong analytical and reasoning skills
• Knowledge of yield and revenue management
• Understanding of budgetary and fiscal responsibility
• Excellent communication skills
• Excellent organizational skills
• Problem solving and conflict resolution ability
• Team player with collaboration skills
• Ability to embody company culture and leadership standards