General Manager - Miramar/Sunrise - Coral Springs, FL

Pollo Nation is a dynamic restaurant brand known for its vibrant atmosphere and commitment to exceptional guest experiences. As part of the hospitality industry, Pollo Nation focuses on delivering high-quality food and top-notch service in a welcoming environment. This establishment prides itself on fostering a team-oriented culture that values strong leadership and operational excellence. It emphasizes not only delicious cuisine but also guest safety and satisfaction, making it a favored dining destination for many customers. The company is an equal opportunity employer, embracing diversity and inclusiveness, ensuring all team members are treated with respect regardless of race, gender, age, or other protected characteristics. The role of General Manager at Pollo Nation is essential in overseeing the day-to-day operations of the restaurant. This leadership position involves managing a large team consisting of 2 to 4 managers or team leaders and more than 25 team members, guiding them towards achieving sales, labor, and financial goals while maintaining excellent standards of food safety and guest service. The General Manager is responsible for creating a positive work environment through effective communication, motivation, and coaching. This role requires a strategic mindset to enhance the guest experience, manage financial targets including EBITDA, and uphold operational compliance with company and regulatory standards. The General Manager leads by example, fostering a culture of high performance and accountability. Responsibilities include leading shift huddles to engage the team, resolving guest complaints with urgency, and overseeing the hiring, onboarding, and development of staff. The manager also ensures the restaurant facility is maintained in top condition, addressing maintenance concerns promptly, and promoting a safe and inclusive workplace. Handling administrative tasks such as payroll, scheduling, inventory control, and cash management are key components of this role. The ideal candidate embraces change with adaptability and maintains composure under pressure, making sound decisions to keep operations running smoothly. Overall, this position offers an exciting opportunity for an experienced restaurant leader to contribute to the success of a growing restaurant brand. It demands a blend of operational expertise, leadership skills, and customer service excellence, all within a supportive and dynamic work culture. Those who join Pollo Nation as a General Manager become part of a team dedicated to celebration, teamwork, and continuous improvement, making a significant impact on the guest experience and the company's ongoing growth.

• Completion of high school or GED
• 5 years in the restaurant industry
• 2 years as a General Manager or equivalent position
• ServSafe Certification
• Good verbal and written communication skills in English
• Basic computer skills
• Excel knowledge preferred