General Manager - Chattanooga, TN

InTown Suites is a well-established hospitality company specializing in extended stay hotel accommodations. Known for its commitment to providing quality, comfort, and affordability, InTown Suites offers guests a clean, quiet environment designed to meet diverse lodging needs. With multiple properties strategically located, the company has built a reputation for excellent customer service and operational excellence in the hotel industry. The company prides itself on fostering a diverse and inclusive workplace culture that promotes teamwork, career growth, and employee well-being. This inclusive atmosphere supports employees at all levels, emphasizing a collaborative environment where everyone’s contributions are valued. The role of General Manager at InTown Suites is pivotal in maintaining the high standards the company is known for. This position requires an individual who is not only skilled in daily hotel operations but who can also lead a team to deliver outstanding guest experiences consistently. The General Manager oversees a wide range of responsibilities including staff recruitment, training, office management, guest services, financial performance, and property maintenance. Accountability for the property's physical condition and a positive work environment is critical. The role demands strong leadership, attention to detail, and an ability to manage various aspects of hotel operations such as booking, payroll, budgeting, and competitive market analysis. InTown Suites seeks a General Manager with a minimum of three years of management and supervisory experience who is ready to contribute to a dynamic, friendly, and supportive work environment. The role places a high emphasis on ensuring a smooth operation that balances customer needs with the financial and operational goals of the property. In addition to operational duties, the General Manager also participates in capital expenditure planning, lifecycle safety compliance, and local marketing initiatives to boost revenue. This full-time position offers competitive health benefits, including health, dental, vision, and life insurance, alongside a 401k plan with company matching, paid time off, and unique perks such as having Sundays off. Working at InTown Suites offers more than a job; it’s an opportunity for growth in a reputable hospitality company committed to employee development and customer satisfaction. The company provides comprehensive training programs to ensure new hires are well-prepared and supported throughout their onboarding. Career advancement is a clear path with opportunities to progress into higher managerial roles. The company’s emphasis on staff development aligns with its goal of maintaining a high-quality lodging experience that meets evolving guest expectations in the competitive hotel industry.

• Minimum 3 years’ experience in management and supervisory experience
• High school diploma preferred but not required as any combination of education and experience equivalent to graduation from high school is considered
• Possess a valid driver’s license
• Current auto insurance
• Functioning automobile
• Ability to read, speak, write and understand English
• Ability to read, understand, and interpret hotel reports and information
• Sufficient mathematical skills for forecasting, reporting, and calculations
• General computer proficiency
• Familiarity with Front Office/Front Desk management
• Knowledge of service standards, guest relations, and upselling techniques
• Effective communication skills
• Flexibility to work long hours
• Ability to work under stress and manage multiple tasks
• Good judgment in front office operations and problem solving
• Knowledge of salesmanship and competitive landscape