Convention Services Manager - Galveston, TX

Moody Gardens is a renowned destination resort and convention center located in Galveston, Texas. Known for its unique blend of natural beauty, entertainment, and educational attractions, Moody Gardens offers an exceptional experience for visitors and guests. The resort prides itself on delivering outstanding service across its various departments, including hospitality, entertainment, and convention services. As a hospitality and event-focused establishment, Moody Gardens specializes in hosting a variety of events ranging from corporate meetings and banquets to large conventions and private celebrations. The venue is designed to accommodate diverse groups and provides comprehensive event planning and execution services to ensure client satisfaction. The Convention Services Manager position at Moody Gardens is a full-time role within the Hotel Sales division. Reporting directly to the Sales & Marketing/Catering Directors, this role plays a pivotal part in ensuring that all banquet and convention services are executed flawlessly. The Convention Services Manager acts as the primary liaison between the clients and the various departments involved in event delivery, ensuring that client needs and requests are fully met with exceptional service. This role is crucial in maintaining Moody Gardens' reputation for excellence by overseeing event setups, communicating between guests and staff, and addressing any issues promptly. The successful candidate will be responsible for anticipating and fulfilling all client requirements related to banquet services. This includes ensuring that meeting rooms and banquet facilities are properly arranged prior to events, verifying that food presentations accurately reflect the Banquet Event Order (BEO), and coordinating with multiple departments to provide seamless service. The Convention Services Manager must have strong attention to detail, excellent communication skills, and the ability to work effectively as part of a team. Reliability, problem-solving skills, and a commitment to guest satisfaction are essential traits for thriving in this role. This position also requires physical stamina, as the role entails standing or walking for long periods during events and occasionally lifting or moving items such as tables, chairs, and trays weighing up to 20 pounds. Candidates with prior experience in Food and Beverage or Banquets services will find this role particularly suited to their skill set, although the company welcomes applicants who demonstrate dedication and a service-oriented mindset. Moody Gardens emphasizes a supportive working environment where employees are encouraged to follow directions, ask for help when necessary, and contribute to a culture focused on delivering outstanding guest experiences. Overall, the Convention Services Manager at Moody Gardens offers an exciting opportunity for professionals passionate about hospitality and event management. This role not only ensures the smooth operation of banquet services but also contributes to the lasting impression guests take away from their stay or event. By joining Moody Gardens, you become part of a team that values excellence, teamwork, and exceptional service in one of Texas's premier resort destinations.

• High school diploma or equivalent
• prior food and beverage or banquets experience preferred
• must be reliable
• detail and service oriented
• responsible
• work as part of a team
• ability to serve others and solve problems quickly
• excellent computer and communication skills
• ability to follow directions and ask for help when necessary
• ability to remain on feet standing or walking for long periods of time
• ability to lift and move tables chairs and heavy trays up to 20 pounds