General Manager - All Locations

Big City Wings is a renowned restaurant chain known for its vibrant sports bar atmosphere and delicious food offerings, focusing primarily on wings and comfort food favorites. With multiple locations, Big City Wings has established itself as a go-to destination for casual dining, social gatherings, and game day celebrations. The company prides itself on delivering excellent customer service, maintaining high-quality food standards, and fostering a positive and energetic environment for both guests and employees. This establishment places strong emphasis on employee training, responsible alcohol service, cleanliness, and operational excellence to ensure a memorable experience for every guest. The role available is a Restaurant Manager position responsible for overseeing all aspects of restaurant operations across various locations. Reporting to the Regional Supervisor, Director of Operations, or Owner, the Restaurant Manager plays a crucial role in planning, organizing, staffing, training, and leading the restaurant team to meet and exceed company objectives. This includes managing sales, controlling costs, ensuring employee retention, delivering outstanding guest service, maintaining food quality, and upholding health and safety regulations. The Restaurant Manager must foster a productive workplace culture that promotes teamwork, professional development, and continuous improvement. In this role, the manager will be tasked with implementing company policies, monitoring compliance with health and safety codes, handling cash and financial transactions, resolving customer complaints, coordinating food preparation and inventory management, and supervising staff schedules and performance. The position demands strong leadership skills to build and develop a motivated team, maintain operational standards, and create an inviting atmosphere, especially during major sporting events like the Super Bowl and playoffs. The manager will also be responsible for marketing initiatives, staff recruitment, equipment maintenance coordination, and regularly reviewing financial reports to identify opportunities for cost savings and enhanced efficiency. Big City Wings expects the Restaurant Manager to be hands-on when necessary, including performing food preparation or service tasks, maintaining cleanliness, and addressing immediate operational needs. The role often requires working long hours in a fast-paced, standing position and involves physical activities such as lifting, bending, and moving furniture. This comprehensive position is vital to driving the success of each restaurant location, ensuring customer satisfaction, and upholding the brand’s reputation.

• High school diploma or equivalent
• Previous experience in restaurant management or supervisory role
• Ability to work flexible hours including weekends and holidays
• Valid food handler and alcohol service certifications
• Strong leadership and team management skills
• Physical ability to stand for extended periods and lift up to 50 pounds
• Proficiency in cash handling and financial reconciliation
• Effective communication skills
• Knowledge of relevant health, safety, and labor regulations