General Manager-203100 - Los Angeles, CA

ESA Management, LLC is a reputable and dynamic hospitality company dedicated to providing high-quality extended stay accommodations through its managed hotel properties. Known for its commitment to exceptional guest experiences and superior property management, ESA Management operates with a focus on maintaining brand consistency and elevating guest satisfaction. The company's portfolio includes a variety of hotel properties that cater to business travelers, families, and long-term guests looking for both comfort and convenience. ESA Management prides itself on creating a workplace culture that values its associates, fosters teamwork and professional growth, and upholds high standards of service and operational excellence. The role of General Manager at ESA Management is a critical leadership position responsible for the overall success and smooth operation of the hotel property. This position requires a strategic and hands-on leader who can ensure guest satisfaction targets are met while managing the overall customer experience. The General Manager is tasked with achieving positive associate satisfaction, meeting financial goals, and maintaining the hotel's reputation by upholding company brand standards. As the leader of the property associates, the General Manager plays a vital role in positioning the hotel as an exceptional workplace, driving motivation, and recognizing employee contributions. In this role, the General Manager directs all aspects of hotel operations, including room readiness, cleanliness, and maintenance of public areas, ensuring the property complies with the highest standards and the Green Shield program. The General Manager manages recruitment, interviewing, onboarding, and training of new team members to align with the company’s standards, including the Best Day Ever and Extended Stay University training courses. Maintaining a positive work environment through teamwork, enthusiasm, and recognition is essential. The General Manager partners with the District Manager to optimize associate performance via coaching, counseling, and consistent policy enforcement. Operational responsibilities extend to managing labor expenses, approving daily time punches, and controlling purchasing within budget limits. The General Manager also oversees cash management processes, ensures timely collection of guest payments, and completes regular bank deposits according to company policies. Moreover, the General Manager drives lead generation efforts and competitive market surveillance to identify new business opportunities and uphold the hotel’s competitive edge. This position commands a commitment to regulatory compliance, adherence to brand policies, and actively monitoring guest experience feedback and social media interactions to address concerns promptly. Leading daily team meetings, ensuring supplies and tools are available, and maintaining optimal property conditions are all part of the General Manager’s duties. The compensation for this role varies by experience, location, and tenure but offers competitive wages and a range of benefits including medical, dental, and vision insurance. This is a full-time position that promises an engaging and rewarding career at a respected hospitality company committed to service excellence and associate development.

• Bachelor's degree in hospitality management, business administration or related field preferred
• Minimum of 3-5 years of hotel management experience
• Proven track record of achieving guest satisfaction and financial goals
• Experience managing teams of various sizes
• Knowledge of labor laws and employment regulations
• Proficiency in hotel property management systems
• Strong organizational and multitasking abilities
• Ability to work flexible hours including weekends and holidays
• Excellent problem-solving and decision-making skills