Gate Lead Customer Service Agent (NH) - Quick Hire!

The hiring establishment is a leading airline operational team based in San Francisco, CA, dedicated to providing exceptional customer service and efficient ticketing operations within a dynamic and fast-paced airport environment. This establishment is committed to ensuring that passengers experience a seamless boarding process through clear communication, strict adherence to safety protocols, and efficient coordination among all team members. The airline is known for its professionalism and customer-centric approach, offering competitive compensation and comprehensive benefits to its employees. This position, Ticketing Customer Service Agent, plays a crucial role in supporting the Customer Service and Ticketing operational functions specifically at the San Francisco airport location. The Ticketing Customer Service Agent is entrusted with ensuring clear verbal communication to assist passengers throughout the operational boarding process. This role not only demands excellent interpersonal skills but also requires the ability to manage gate activities, verify travel documents, and collaborate effectively with airline teams and TSA regulations enforcement. The Ticketing Customer Service Agent acts as a Gate Lead, providing leadership and supervision by training, mentoring, and overseeing gate agents. This role involves clear and professional communication across various channels and requires a high level of organization and attention to detail to check paperwork and monitor compliance. Problem-solving skills are essential in this role for efficiently handling delays, irregularities, and emergencies at the gate. In terms of technical capabilities, the candidate must be comfortable using gate management systems and scanners. An understanding of company and airline policies, Standard Operating Procedures (SOPs), and TSA regulations is also mandatory to ensure safety and compliance in all operational areas. Additionally, the Ticketing Customer Service Agent will collaborate closely with airline teams and fellow gate agents to maintain smooth operations. They will deliver excellent customer service under pressure in a busy terminal setting, make clear and precise announcements, provide directions, assist passengers at check-in counters, and verify travel documents while complying with airline and TSA protocols. This position requires the candidate to communicate fluently in English, demonstrate strong verbal and written communication skills, and maintain active listening capabilities. Computer literacy and the ability to enter data quickly and accurately are necessary, along with physical stamina to stand for extended periods and move throughout the terminal. Candidates must be authorized to work in the U.S. and able to pass a background check and drug screening. Bilingual candidates, especially those proficient in Japanese, are preferred. The schedule requires availability to work at least four days a week, including weekends and holidays, with shifts varying between early mornings, afternoons, evenings, and nights. Compensation includes an hourly pay of $23.15 plus a shift premium, fully paid medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, uniform provision, paid training, parking discounts or Clipper card for commuting, referral bonuses, and reimbursement for cell phone plans. This role is ideal for individuals seeking a rewarding career in customer service within the airline industry, offering opportunities to develop leadership skills and make a meaningful impact on the travel experience of thousands of passengers daily.

• Authorized to work in the U.S.
• Ability to pass background check and drug screening
• Physical stamina to stand and move throughout the terminal
• Availability to work at least 4 days per week including weekends and holidays
• Flexibility to work early mornings, afternoons, evenings, or nights
• Calmness and solution-focus under pressure