FSD-Delta-Full Handling Customer Service - $15 per HOUR

Unifi is a leading company in the aviation services industry with decades of experience specializing in airline ground services. The company is known for its dedication to innovation and adapting to the evolving needs of the aviation sector. Unifi's core mission is to provide exceptional experiences to passengers and aircraft by ensuring safe, efficient, and reliable ground services. Through years of industry expertise, Unifi has built a reputation as a respected partner in airports globally, delivering high-quality service to airlines, passengers, and other stakeholders. As an airline ground services provider, Unifi offers a range of critical support functions including passenger services, ticketing, check-in, baggage handling, and aircraft support. They pride themselves on a strong commitment to safety, operational excellence, and customer satisfaction. Unifi fosters a respectful and inclusive workplace culture, emphasizing teamwork, integrity, empathy, and a customer-centric approach. The role of Customer Service Agent at Unifi involves providing comprehensive customer service to airline passengers across various touchpoints such as arrivals, check-in, boarding, baggage assistance, and resolving passenger queries or complaints. This entry-level position is ideal for individuals passionate about delivering excellent service, even those without prior experience, as paid training is provided to equip new employees with the necessary skills. Customer Service Agents serve as the friendly first point of contact for passengers arriving or departing from the airport. They assist individuals through the check-in process, including special needs passengers such as unaccompanied minors, VIPs, and those requiring wheelchair assistance. Agents handle ticketing duties by operating computerized systems and manage boarding procedures to ensure smooth passenger flow. In addition, Customer Service Agents coordinate with ramp agents to assist with the transfer and delivery of wheelchairs, strollers, and gate-checked baggage. They guide passengers through customs, immigration, and quarantine processes, ensuring passengers have a safe and comfortable experience throughout their airport journey. The position demands adherence to strict safety procedures and operational policies. The role requires physical stamina and the ability to handle demanding tasks such as lifting heavy loads, pushing wheelchairs, and working in varied weather conditions. Working hours are typically rotational and may include nights, weekends, holidays, and overtime. Unifi offers appealing benefits to its employees, including flight privileges after 30 days of employment for the employee and eligible family members, competitive weekly pay for hourly workers, paid time off, comprehensive health insurance options covering medical, dental, and vision for full-time employees, 401k retirement plans, and access to exclusive discounts and wellness programs. Full-time status starts at 30 hours per week, emphasizing work-life balance and employee well-being. Joining Unifi means becoming part of a dynamic team devoted to exceptional service in the aviation industry. New hires receive thorough paid training and growth opportunities that can lead to career advancement within the company and the broader airline services field. This position is a unique gateway to explore the aviation sector and enjoy various employee perks that support personal and professional development.

• High school diploma or GED
• Must be at least 18 years of age
• Must be able to obtain credentials required as per airport or state or customs requirements