Frontier Airlines hiring Aviation near Allentown,PA,USA | Apply Now

Lehigh Valley Airline Services is a dedicated provider of airline ground handling services based at Lehigh Valley International Airport in Allentown, PA. This company specializes in delivering comprehensive support functions for airlines, ensuring smooth and efficient ground operations. Their services include handling passenger reservations, luggage processing, boarding assistance, and adherence to all security and safety protocols required by the aviation industry. As a committed service provider, Lehigh Valley Airline Services plays a critical role in enhancing the overall travel experience by offering exceptional customer service and operational support to both airlines and passengers alike. The role available is a part-time Customer Service Ticket Agent position, which involves working early morning shifts starting at 4am to 6am, including weekends and holidays. This entry-level position is ideal for individuals possessing a High School Diploma or GED, and those who are motivated to develop a career in customer service within the airline industry. This role requires direct interaction with airline customers, processing reservations, managing fees, assisting with luggage, and conducting boarding activities. Additionally, the Customer Service Ticket Agent will handle various responsibilities including dealing with denied boarding situations, issuing vouchers for hotels and transportation, and assisting passengers with special needs such as wheelchair and aisle chair services. The job demands a strong customer-oriented mindset and the ability to adhere strictly to airline, TSA, and FAA regulations to uphold safety and security throughout the air travel process. In this position, the agent must demonstrate excellent communication skills, both oral and written, to interact effectively with customers and team members. The role also requires proficiency in computer applications such as Word, Excel, and Outlook, which are essential for managing reservations and customer information. The candidate must be capable of multitasking in a fast-paced environment and displaying resilience under pressure while maintaining professionalism and outstanding customer service. Physical requirements of the job include the ability to handle luggage up to 50 pounds regularly and assist with lifting heavier items up to 99 pounds, ensuring safe and secure handling of passenger belongings. This role offers a unique opportunity to work in the airline ground service sector with benefits such as unlimited, free-of-charge airline flight benefits on Allegiant Air and guest passes that foster travel opportunities. The job also entails working in varying weather conditions, requiring flexibility and readiness to respond to emergency situations. Security clearance, including FAA/TSA background checks and drug screenings, is mandatory, underlining the importance of compliance and trustworthiness in this position. Overall, this part-time Customer Service Ticket Agent role offers a robust platform for individuals seeking to enter the airline industry and contribute to an exceptional customer travel experience while developing valuable skills in a dynamic and supportive environment.

• High school diploma or general equivalency diploma (GED)
• Previous customer service experience preferred
• PC skills including Word, Excel, Outlook, and other applicable computer programs
• Strong written, oral, and interpersonal skills
• Successfully pass all airline and airport required training
• Must be available to work split shifts, nights, weekends, and holidays when required
• Must be able to respond to emergency situations as necessary
• Must be able to respond to severe weather conditions
• Must be able to obtain and maintain a valid driver's license
• Successfully pass new hire and random drug screenings
• Pass FAA/TSA security clearance background check