Cape Coral,FL,USA Career:Server-Now Hiring! at Pinchers | Apply Now

Phelan Family Brands is a well-established, family owned, and locally operated restaurant group dedicated to creating exceptional dining experiences for guests. Proudly rooted in community values, this company emphasizes providing a supportive and positive work environment for its employees, encouraging growth and professional development within the company. Recognized for its commitment to quality food, superior service, and creating a welcoming atmosphere, Phelan Family Brands continues to expand its team by inviting passionate individuals who share its dedication to excellence. As a restaurant group, Phelan Family Brands focuses on delivering outstanding culinary and beverage offerings while maintaining top-notch customer service standards throughout all its operations. The role of a Server at Phelan Family Brands is pivotal in providing guests with a memorable dining experience. The primary responsibility is to sell and serve food and beverages with the utmost professionalism and adherence to the company’s best in class service standards. Servers are expected to have or develop comprehensive knowledge of the food and beverage menus, allowing them to confidently engage guests and offer recommendations. Beyond simply taking orders, the Server plays an active role in enhancing each guest's experience through attentive and courteous service from start to finish. The position requires multitasking abilities to efficiently manage serving multiple tables, ensuring timely delivery of orders, and maintaining cleanliness and organization in the restaurant environment. Training is provided to equip the servers with essential skills including product knowledge, order processing systems, and customer interaction techniques. Emphasis is placed on upselling alcohol and food items to maximize sales while ensuring guests have an enjoyable dining experience. The ideal candidate will also be adept at handling various payment methods and maintaining accurate transaction records. Personal presentation, including wearing a neat uniform and maintaining good grooming habits, is crucial as it reflects the company’s commitment to professionalism and guest satisfaction. An important aspect of this role is responsible alcohol service; servers must verify guests’ age to comply with legal requirements and responsibly monitor alcohol consumption to prevent over-serving. Communication with management to address any guest concerns or issues is vital to uphold the company’s reputation. Additionally, if applicable, servers may be required to manage to-go orders, demonstrating flexibility in service capabilities. Joining Phelan Family Brands as a Server means becoming part of a family-oriented team that values hard work, respect, and the opportunity for advancement. The company fosters a culture where employees feel valued and supported, making it more than just a workplace but a community. Those who excel in this role will find ample opportunities to refine their skills, advance within the company, and contribute to the ongoing success of a dynamic restaurant group.

• minimum high school diploma or equivalent
• ability to serve 3 to 6 tables simultaneously after training
• capacity to engage with guests in a friendly and courteous manner
• proficiency in using computer systems to process orders
• legal age to serve alcohol and ability to verify guest IDs
• capacity to handle cash and various payment methods accurately
• good personal hygiene and professional appearance
• ability to perform side-work and maintain cleanliness
• ability to work flexible hours including nights, weekends, and holidays