Front Office Supervisor- Full Time - $20 per HOUR

Our company is a well-established hotel known for providing exceptional guest experiences and superior hospitality services. As a key player in the hospitality industry, we are committed to maintaining high standards of customer service, hospitality excellence, and operational efficiency. Our goal is to ensure every guest's stay is memorable by delivering seamless service with a warm and professional approach. We are proud to offer a supportive work environment that encourages growth and teamwork, allowing our employees to thrive while delivering the utmost in guest satisfaction. We are currently looking to hire a Front Office Supervisor to join our hotel team. This role is essential to upholding the hotel's reputation for outstanding service as the Front Office Supervisor is responsible for overseeing the daily operations of the front desk and front office staff. The successful candidate will ensure the highest level of customer service is delivered to all guests and visitors. Responsibilities include supervising front desk activities such as check-in and check-out procedures, addressing guest inquiries and complaints promptly, and collaborating with other hotel departments to meet guest needs and special requests. Additionally, the Front Office Supervisor plays a critical role in training and mentoring front office staff, ensuring adherence to service standards, dress codes, and conduct policies. This supervisory position requires strong leadership skills, excellent communication abilities, and a problem-solving mindset to handle complex guest situations with diplomacy and professionalism. The role offers a competitive compensation rate of $20.00 per hour and benefits for full-time employees, with part-time benefits also available.

• High school diploma or equivalent
• previous experience in a front desk or guest service role
• supervisory experience of at least 1-2 years
• excellent communication skills
• strong problem-solving abilities
• knowledge of hotel management software and reservation systems
• ability to work flexible hours including evenings, weekends, and holidays