Front Office - Front Office Manager

The hiring establishment is a reputable hotel known for its commitment to providing exceptional guest experiences and maintaining a high standard of hospitality services. With a strong presence in the hospitality industry, the hotel offers a welcoming and professional environment for both guests and employees. It is dedicated to excellence in service, operational efficiency, and creating memories that encourage repeat visits and customer loyalty. The hotel values its team members and promotes a culture of growth, collaboration, and continuous improvement while maintaining a safe and inclusive workplace. The role of Front Office Manager is a pivotal position within the hotel, reporting directly to the General Manager and responsible for overseeing all aspects of the front office operations. This is a full-time opportunity with a competitive salary range of $70,000 to $80,000, reflecting the importance of the position in driving guest satisfaction and operational success. The Front Office Manager leads the front office team, including guest services, reservations, bell services, and PBX operations, ensuring seamless day-to-day functioning. This role demands strong leadership, organizational prowess, and exceptional interpersonal skills to foster a motivated team that delivers service excellence consistently. In this role, the Front Office Manager sets departmental goals, manages staff recruitment and development, and oversees performance management through coaching and evaluation. They are responsible for monitoring guest satisfaction, addressing concerns promptly, and implementing service improvements to enhance the overall guest experience. Driving revenue generation by promoting hotel services and amenities through upselling strategies is another key aspect of the position. The manager also ensures that all team members are well-informed about hotel policies, promotions, local events, and attractions to provide knowledgeable service. The role requires effective communication skills to relay updates and enforce compliance with safety protocols including OSHA standards, PPE, and HAZMAT guidelines. The Front Office Manager is also accountable for maintaining reliable attendance, ensuring adequate team coverage, and responding effectively to emergencies to guarantee uninterrupted front office operations. Additionally, the Front Office Manager undertakes various administrative and operational duties such as managing merit increases, promotions, and reclassifications within budget guidelines. They approve and monitor employee schedules, timecards, and time-off requests, oversee front office system maintenance, analyze performance metrics related to occupancy, guest satisfaction, and revenue, and communicate maintenance needs to other departments. Attendance at management and operational meetings is required to stay aligned with organizational goals and strategy. This position is integral to the hotel's success, impacting the guest experience, team dynamics, and financial outcomes. Candidates with experience in hospitality management, excellent leadership abilities, and a passion for service excellence will find this role both challenging and rewarding.

• Bachelor's degree in hospitality management or related field
• Minimum of 3 years relevant experience in front office management
• Proven leadership skills with ability to lead a team
• Strong communication and interpersonal skills
• Proficiency in front office software systems
• Knowledge of safety protocols including OSHA standards
• Ability to handle guest complaints professionally
• Availability to work flexible hours including weekends and holidays