Front Desk Supervisor - The Barfield - Quick Hire!

The Barfield, Autograph Collection, is a distinguished boutique hotel located in the heart of downtown Amarillo, Texas. Known for blending Texas Panhandle hospitality with a contemporary luxury experience, The Barfield offers guests a unique combination of historic charm and modern amenities. The hotel features 112 stylishly designed guest rooms, providing comfort and elegance to travelers seeking an exceptional stay. Guests have the opportunity to indulge in fine dining at Toscana, an Italian steakhouse that pairs refined flavors with a rugged western atmosphere. Additionally, the Paramount Recreation Club, a speakeasy-inspired venue located within the hotel, creates an exclusive space where tradition meets innovation. The Barfield is dedicated to delivering unparalleled guest service characterized by attention to detail and authentic Western hospitality, making it a sought-after destination for those visiting Amarillo. The establishment prides itself on cultivating an energetic and service-focused team committed to fostering memorable guest experiences in a welcoming environment. The role at The Barfield is designed for a Front Desk Supervisor who thrives in a fast-paced, guest-centered environment. This position plays a crucial role in maximizing guest satisfaction by overseeing the front desk operations and providing support and leadership to front desk agents. The supervisor is responsible for greeting and assisting guests and visitors in a friendly, professional manner, ensuring a seamless check-in and check-out process, and maintaining accurate guest account information tailored to client preferences. This includes managing reservations, handling room changes, and resolving guest concerns efficiently and empathetically, contributing to a positive hotel reputation. The position also involves imparting knowledge to front desk staff, coordinating communication with other hotel departments such as valet, bellman, sales, and accounting teams, and ensuring adherence to company policies, procedures, and safety protocols. A key aspect of the role is maintaining security measures including key control and handling lost and found items, as well as reporting maintenance and safety issues promptly to management. Candidates for this supervisory position must display strong interpersonal skills, a commitment to service excellence, and the ability to multi-task under pressure while maintaining professionalism and confidentiality. Ultimately, the Front Desk Supervisor at The Barfield plays a vital role in upholding the hotel’s high standards of hospitality and ensuring every guest’s stay is enjoyable and memorable, encapsulating the spirit of authentic Western hospitality within a modern boutique hotel setting.

• Previous front desk and customer service experience
• Opera or Lightspeed knowledge a plus
• must be able to stand for long periods of time
• may include crowded office setting or close quarters
• general office environment with limited physical activity