Front Desk Supervisor - Quick Hire!

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovative approaches within the hotel and real estate sectors. As a dominant player in highly competitive U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate has also expanded significantly throughout Europe, Latin America, and the Caribbean. The company's expansive portfolio boasts an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. Highgate distinguishes itself through expert guidance provided at every stage of the hospitality property lifecycle, including planning, development, recapitalization, or disposition. To maximize asset value, the company employs proprietary revenue management tools designed to analyze and predict market dynamics, allowing hotels under its management to perform optimally. Highgate's executive leadership comprises some of the most experienced hotel management professionals, making it a trusted partner for top ownership groups and major hotel brands worldwide. The corporate offices are strategically located in London, New York, Dallas, and Seattle, supporting the global reach and operational excellence of the company. The Front Desk Supervisor position is based at the newly renovated Courtyard by Marriott, Boston-Cambridge, located on the picturesque banks of the historic Charles River, famously hosting the Head of the Charles Regatta. This hotel benefits from a unique location between the prestigious Harvard University and Massachusetts Institute of Technology (M.I.T.), offering 207 newly renovated guest rooms. Guests enjoy close proximity to Harvard and Central Square, an area buzzing with diverse dining options and vibrant nightlife. The Front Desk Supervisor role is an exciting opportunity to become a key player in delivering exceptional guest experiences. This role supports the Guest Services Manager and the Assistant Guest Services Manager by providing courteous, attentive, and efficient service to hotel guests at every stage of their reservation and stay. The supervisor ensures smooth front desk operations, optimizes room revenue, and maximizes occupancy through effective revenue management and superior customer service. In this role, the Front Desk Supervisor performs a variety of responsibilities, including monitoring VIP and special guest requests, managing room reservations, and ensuring adherence to rate quote scenarios. They oversee daily front office logs and trace files to maintain operational accuracy and integrity. The supervisor is proficient in operating the front desk computer systems and ensures timely and professional handling of all messages, packages, and mail. This position requires a thorough understanding of hotel rates, packages, promotions, in-house groups, and blackout dates to support optimal room sales. Upholding hotel credit policies and ensuring accurate documentation related to bucket checks, room rate verifications, and housekeeping reports are critical duties of the supervisor. Additionally, the role entails maintaining effective communication and teamwork within the front office team and other hotel departments. The Front Desk Supervisor leads by example in guest service by overseeing the check-in and check-out process, ensuring all guests experience a warm and courteous welcome and departure. They contribute to training new hires and current employees, assist with daily operational tasks and emergency procedures, and uphold security through key control monitoring. This role demands the ability to multitask, prioritize tasks efficiently, and maintain high standards in personal presentation and hotel compliance. Flexible work hours, including the possibility of long shifts, align with the dynamic and demanding nature of a hospitality environment. This hourly position offers an opportunity to work in a vibrant, well-established hotel brand within a leading management company recognized for delivering hospitality excellence globally.

• High school diploma or equivalent
• 2 to 3 years of progressive hotel or related field experience
• Previous supervisory responsibility preferred
• Valid driver’s license for applicable state
• Flexible and long hours availability
• Ability to lift, carry, push, or pull up to 20 pounds occasionally and/or 10 pounds frequently
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to multitask and prioritize
• Maintain professional appearance and grooming
• Attend all required meetings and trainings
• Comply with safety and operational policies
• Consistent attendance in compliance with scheduling
• Ability to handle and solve problems effectively