Front Desk Supervisor

Azul Hospitality is a distinguished hotel management company known for its dedication to guest satisfaction, operational excellence, and employee development. With a diverse portfolio of hotels and resorts, Azul Hospitality emphasizes delivering memorable experiences through superior service standards and attention to detail. The company fosters a supportive work environment that encourages growth, professionalism, and collaboration among its team members to ensure each guest feels valued and welcomed. Reliable and efficient guest service is central to Azul Hospitality's mission, and staffing top talent in key operational roles is critical to the company’s continued success in the hospitality industry. The Front Office Supervisor role at Azul Hospitality plays a vital part in upholding the high standards of the front desk and guest services departments. Reporting directly to the Front Office Manager, the supervisor assists in the daily operations to ensure that all front desk functions operate smoothly and in accordance with hotel policies. This position requires not only managing guest registration, check-out, and telephone operations effectively but also maintaining a high level of professionalism in guest interactions. The supervisor is responsible for overseeing front desk agents, providing training, and ensuring adherence to established procedures related to customer service, cash handling, and account settlements. A key responsibility of this role includes maximizing hotel revenue through strategic occupancy and upselling initiatives, as well as managing parking revenue and ticket accountability. Ensuring a positive guest experience through timely handling of complaints and requests, and actively monitoring guest satisfaction surveys and feedback are also critical. The Front Office Supervisor coordinates scheduling and break times for front desk and telecommunications staff while maintaining adequate staffing levels based on hotel demand. This position also supports the hiring process and performance evaluations of new and existing staff members, solidifying a motivated and well-trained team. Candidates for this role are expected to have a solid understanding of computer programs used in hospitality such as Windows OS, MS Office, Property Management Systems (PMS), Private Branch Exchange (PBX), key systems, and point of sale systems (POS). Strong communication skills, leadership abilities, and a detail-oriented approach are essential for successfully managing the front office operations and delivering seamless guest services. Physical stamina and the ability to handle multiple tasks effectively are also necessary, considering the extensive mobility and manual duties involved. This full-time supervisory position is ideal for individuals passionate about hotel operations and guest satisfaction who thrive in dynamic environments. Azul Hospitality offers a unique opportunity to contribute significantly to the guest experience while developing invaluable leadership skills within a respected hotel management company. The company values professionalism, a commitment to excellence, and the capacity to work independently as well as collaboratively within a team. Joining Azul Hospitality as a Front Office Supervisor means becoming part of a vibrant, guest-focused organization that prioritizes quality service and continuous improvement.

• High school diploma or equivalent
• prior front desk experience
• ability to stand and exert well-paced mobility for up to four hours
• able to lift up to 45 lbs
• ability to push and pull carts and equipment weighing up to 250 lbs
• good communication skills
• basic computer literacy
• good organizational skills
• ability to handle guest inquiries with patience and professionalism
• must maintain a neat, clean and well-groomed appearance
• regular attendance and punctuality
• compliance with company’s safety and operational procedures
• flexibility to work varying schedules
• willingness to attend all scheduled training sessions and meetings