Front Desk Receptionist - Quick Hire!

America's Best is a leading brand under National Vision, which is one of the largest optical retailers in the United States. With a strong presence of over 1000 stores nationwide, America's Best combines quality eyewear and professional eye care services into a comprehensive, affordable experience for customers. The company continues to expand, reflecting its commitment to making eye care accessible. At National Vision, the mission is to ensure that everyone has access to quality eye care and eyewear so they can see their best and live their best. The brand is dedicated to delivering exceptional customer experiences at accessible price points and supports a diverse and inclusive work environment. For more information about the company and its services, visit AmericasBest.com. This position is for a Receptionist, who acts as the face of the store, responsible for greeting customers warmly upon arrival and ensuring a smooth operational flow within the store. The Receptionist manages various administrative tasks such as maintaining organized patient records, scheduling appointments, and handling communications both in person and over the phone. Working in concert with the team, Receptionists play a pivotal role in helping maintain order and efficiency so that customers receive prompt and courteous service. The role offers the unique perk of having Sundays off, as the stores are closed on that day, promoting a better work-life balance. Receptionists ensure that customer service is consistently high while adhering to safety protocols. They manage the customer flow efficiently during busy hours and are proficient in handling phone communications by answering, screening, and forwarding calls appropriately according to National Vision protocols. They also navigate managed care plans and insurance documentation, assisting customers with basic solutions and information. Responsiveness to inquiries about appointment scheduling, order status, and follow-up visits is essential. Attention to detail in filing patient records daily and maintaining a tidy, presentable reception area is part of their daily routine. Additional responsibilities include sorting mail and maintaining office supply inventory. This role requires participation in scheduled mandatory communication meetings, ensuring that the Receptionist stays informed and engaged with the team and company updates. The ideal candidate should possess strong customer service and organizational skills, with preferred experience in similar roles such as Receptionist or Front Office Representative. Candidates with up to two years of relevant experience and those comfortable handling multiple phone lines are preferred but not essential. A high school diploma or equivalent is required. This opportunity provides the chance to work in a supportive and growth-oriented environment offering competitive compensation, bonus potential, and comprehensive benefits including health and dental insurance, 401(k) with match, paid time off, and employee discounts. National Vision fosters professional growth by encouraging internal promotions and providing various training programs and educational resources aimed at career advancement.

• High school diploma or equivalent
• 0-2 years related experience or training preferred
• Strong customer service skills
• Strong organizational skills
• Ability to handle multiple phone lines
• Comfortable working in a fast-paced environment
• Good communication skills
• Basic knowledge of managed care plans and documentation is a plus