Front Desk Receptionist - Quick Hire!

CityDoc Urgent Care is a leading healthcare provider specializing in urgent care services with several locations across Dallas and Fort Worth, Texas. Known for its commitment to quality patient care, CityDoc offers timely and efficient medical services for non-life-threatening conditions. This healthcare establishment prides itself on providing a welcoming environment through friendly and professional staff who are dedicated to ensuring the best patient experience. The clinic integrates advanced electronic medical record (EMR) systems and patient management technology to streamline clinical and administrative operations. As a healthcare provider, CityDoc is deeply committed to compliance with healthcare regulations, patient confidentiality, and HIPAA standards to safeguard patient information. The role of the Front Desk Receptionist at CityDoc Urgent Care is critical to the smooth operation of the clinic. This full-time, entry-level position, based in Dallas, Texas, offers an hourly wage range between $16.00 and $18.00. The Front Desk Receptionist serves as the first point of contact for patients and visitors, playing a vital role in shaping the patient’s experience from the moment they enter the facility. Responsibilities include greeting patients with professionalism and compassion, managing front desk operations, handling patient check-ins and scheduling, and coordinating communication between patients, clinical staff, and administration. In this fast-paced medical setting, the Front Desk Receptionist must demonstrate excellent multitasking abilities, maintain precise administrative accuracy, and exhibit strong organizational and communication skills. Duties encompass managing patient registration paperwork, verifying insurance details, updating electronic medical records, maintaining the daily transaction log, and assisting with patient payments. Additionally, the receptionist handles phone inquiries, coordinates follow-up communications using digital tools such as Solv, and ensures the front desk and lobby areas are clean, organized, and welcoming. The position requires familiarity with EMR systems and insurance verification processes, alongside the ability to remain calm under pressure. Prior experience in a healthcare front office or similar customer service role is preferred but not mandatory. CityDoc highly values candidates who demonstrate a commitment to patient confidentiality, teamwork, and adherence to organizational policies and procedures. Being bilingual in English and Spanish is considered a significant advantage but not required. This role is an excellent opportunity for individuals seeking to launch or advance their career in the healthcare industry, particularly in medical office administration and patient service roles. With a supportive work environment, CityDoc Urgent Care offers its frontline staff the chance to contribute meaningfully to community health while growing professionally.

• high school diploma or equivalent
• prior experience in a front desk, receptionist, or customer-facing healthcare role preferred
• strong communication and organizational skills
• ability to remain calm and efficient in a fast-paced environment
• comfortable with computers, EMR systems, and insurance verification processes