Front Desk Receptionist - Quick Hire!

America's Best is a prominent part of National Vision, recognized as one of the largest optical retailers across the United States with over 1,000 stores expanding steadily. The brand proudly delivers a comprehensive optical experience that combines both high-quality eyewear and professional eye care services, available under one roof at affordable prices. This integrated approach ensures customers benefit from both aspects of eye health in a seamless and accessible manner, epitomizing the company’s mission to make quality eye care affordable and accessible for everyone. National Vision's commitment to helping people see their best to live their best resonates throughout America’s Best stores, emphasizing affordability, accessibility, and excellent customer service. At America's Best, the role of Receptionist is vital as they are often the first point of contact for customers entering the store. Receptionists are responsible for greeting and welcoming customers warmly, ensuring a positive and friendly first impression that sets the tone for their overall visit. Beyond this, the Receptionist plays a crucial role in maintaining organized patient records and managing the patient scheduling system to support smooth operational workflows within the store. This position requires high attention to detail and strong interpersonal skills to keep all interactions courteous and efficient, both in-person and via telephone. The Receptionist acts as the connective tissue within the store’s operations, assisting coworkers and customers alike by ensuring everyone stays on track with appointments, follow-ups, and service procedures. They handle incoming phone calls by screening, answering, and forwarding according to established protocols, as well as guiding customers through the initial stages of managed care plan processing. This includes answering basic inquiries accurately while ensuring regulatory compliance and maintaining excellent customer service standards. Significantly, America's Best offers a desirable work schedule with the company’s stores closed every Sunday, giving employees that day off consistently. This benefit inherently supports a healthy work-life balance. The role involves ensuring safety protocols are followed at all times and managing the customer flow within the store to minimize wait times and enhance customer satisfaction. The Receptionist also manages daily administrative duties such as filing patient records, organizing patient files for upcoming appointments, monitoring order statuses, and maintaining the tidiness of the reception area. The position emphasizes ongoing communication and teamwork, requiring participation in regular mandatory meetings that focus on enhancing service delivery and organizational effectiveness. America's Best is committed to employing individuals who demonstrate strong customer service and organizational abilities, with training and growth opportunities supporting long-term career advancement within the National Vision family. Employees at National Vision benefit from a competitive compensation package including bonuses, comprehensive health benefits, retirement plans with company match, and generous personal and parental leave policies. This ensures that the Receptionist role is not only about serving customers but also fostering personal and professional growth while contributing to a mission that impacts people’s vision and lives positively.

• High school diploma or equivalent
• 0-2 years related experience or training preferred
• Strong customer service skills required
• Strong organizational skills required
• Experience handling multiple phone lines preferred