Front Desk Clerk - FT - Apply Now!

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a prominent player in the hospitality industry, RAM Hotels has steadily positioned itself as a leader by managing well-known midscale hotel brands across key markets in Alabama and Georgia. The company prides itself on delivering exceptional service while continuously evolving the guest experience, breaking the traditional molds of hospitality. As an employer, RAM Hotels emphasizes a family-like work environment where employees are valued as essential contributors to the company’s success, fostering both personal growth and professional advancement. The Front Desk Clerk position at RAM Hotels offers a unique opportunity to be a vital part of this innovative organization. This role is pivotal in creating memorable guest interactions by providing top-notch customer service from check-in to check-out. The Front Desk Clerk serves as the welcoming face of the hotel, responsible for ensuring guests feel valued and supported throughout their stay. Beyond standard registration duties, this position involves acting as a concierge, assisting with reservations, recommending local attractions, and addressing guest concerns promptly and professionally. This role requires someone who thrives in a fast-paced, guest-centric environment, where flexibility, strong communication, and organizational skills are essential. Working as a Front Desk Clerk at RAM Hotels means being proactive and solution-oriented to meet and exceed guest expectations. The role includes managing reservations and room assignments accurately, supporting housekeeping and maintenance coordination, handling payment procedures securely, and maintaining the front desk’s cleanliness and functionality. Team collaboration and a keen understanding of hotel operations are critical success factors, as is the capacity to manage multiple tasks efficiently and with a positive attitude. RAM Hotels values candidates who bring previous hospitality experience, excellent communication skills, and the ability to engage with guests authentically and inclusively. Proficiency in front office technology and standard office software is necessary to perform daily responsibilities effectively. Recognizing the physical demands of the role, candidates should be prepared for shifts that require standing, walking, and occasional lifting. In summary, the Front Desk Clerk role at RAM Hotels is much more than a typical front desk job; it is an invitation to join a forward-thinking company dedicated to redefining hospitality standards while developing a rewarding career path. Employees at RAM Hotels benefit from comprehensive training, supportive leadership, and a culture that values excellence and innovation in guest services. The position offers not only a chance to be part of a growing company but also to make a tangible difference in the guest experience every day.

• Experience with front office equipment
• Flexibility to work varied schedules
• Excellent written and oral communication skills
• Strong organization skills
• Ability to perform repetitive tasks
• Physical ability to walk, sit, and stand during shift
• Ability to lift up to 40 lbs