Front Desk Associate, The RailYard South End - Quick Hire!

WeWork is a global leader in flexible workspace solutions, operating in more than 37 countries around the world. The company has revolutionized the future of work by creating innovative office environments that cater to businesses of all sizes, from startups to large enterprises. WeWork’s mission is to build a global community where members are empowered to do their best work, supported by spaces designed to inspire creativity and collaboration. The company’s commitment to providing exceptional workspaces is matched by its dedication to fostering a welcoming and inclusive community for all its members and guests. By joining WeWork, individuals become part of a dynamic environment that values diversity, innovation, and personal growth. The company prides itself on being more than just a workspace provider—it is a place where ideas can thrive and businesses can reach new heights. The role of a Front Desk Associate at WeWork is central to delivering the exceptional hospitality experience that members and guests expect. This position serves as the heart and face of the hospitality team, acting as the primary point of contact for visitors across various WeWork locations. The role is a weekday, full-time position where associates support the Community Management team by ensuring that all front desk operations run smoothly throughout the business day. Depending on the specific location assigned, the Front Desk Associate may work with a diverse range of members from different industries or focus on enterprise clients, which involves a unique set of operational, technical, and relationship management responsibilities. As a Front Desk Associate, you will play a critical role in creating a welcoming community environment by greeting members and guests with warmth and professionalism. Proactively learning members' names, addressing their questions, and responding to their needs are essential to building strong relationships and fostering a sense of belonging. Additionally, you will support various tasks such as managing mail and package handling, ensuring the building’s amenities are fully operational, and adjusting the environment to maintain a pleasant and efficient workspace. This includes minor upkeep tasks like resetting chairs and replenishing community treats. You will be responsible for maintaining a well-organized and clutter-free front desk, orienting first-time visitors, facilitating guest check-ins, and managing keys issuance. As an expert in WeWork’s services and products, you will actively promote membership offerings and help members maximize their workspace benefits. The role demands a blend of hospitality skills, attention to detail, and the ability to multitask effectively while keeping member experience at the forefront of all activities. WeWork values associates who are outgoing, people-focused, and eager to support community building. Ideal candidates possess strong interpersonal skills, a friendly demeanor, and the confidence to represent the WeWork brand. Prior experience in hospitality, retail, or customer service is preferred, although not required. Computer proficiency, excellent communication skills, and the ability to handle emergencies or incidents with professionalism are also crucial. This role provides an opportunity to engage with a vibrant community, contribute to an innovative workspace culture, and grow within a company that champions inclusivity and teamwork. The compensation for this role ranges from $18.00 to $19.00 per hour with eligibility for incentive plans tailored to the position. WeWork offers a comprehensive benefits package to full-time employees, including 20 days of paid time off, approximately 13 paid holidays, 80 hours of paid sick time annually, 16 weeks of paid parental leave, competitive healthcare options, a 401(k) plan, and life and AD&D insurance. Working at WeWork means being part of a community that values passion, innovation, and collaboration, welcoming unique perspectives and encouraging employees to thrive both personally and professionally. WeWork is an equal opportunity employer committed to diversity, inclusion, and affirmative action, ensuring a supportive environment for all team members.

• Secondary school certificate preferred
• Experience in hospitality, retail, or customer service preferred
• Outstanding interpersonal skills
• Strong verbal and written communication skills
• Basic computer proficiency
• Ability to multitask and prioritize
• Dependability and strong work ethic
• Ability to work well in a team
• Passion for customer service